What is the warranty on my device?
GoDaddy Smart Terminals, GoDaddy Poynt Card Readers and accessories all come with a limited one-year (POS devices) or two-year (hardware accessory) warranty when you buy them directly from GoDaddy. If your device is defective in material or workmanship under normal use, we'll replace it at no cost to you.
Select the question below to see its answer:
- How long is my warranty and when does it start?
- What voids my warranty?
- Does the warranty cover hardware purchases from a reseller or third party?
- How do I get a warranty replacement?
How long is my warranty and when does it start?
The warranty period for devices purchased from GoDaddy is as follows:
POS devices (Smart Terminals, Card Reader)
Your warranty starts on the date your device ships and expires after one year.
Accessories (printer, cash drawer, barcode scanner)
For accessories purchased through GoDaddy, your warranty starts on the date your accessory ships and expires after two years.
- Year 1: GoDaddy warranty
- Year 2: Manufacturer’s warranty
Please contact GoDaddy for all warranty support during the first two years.
What voids my warranty?
Your warranty will be voided if there is any sign of tampering or misuse. Tampering includes any altering, disassembly or repairing of the device. Misuse includes, but isn’t limited to, fire damage, liquid damage, being dropped, or anything else that damages the device once it’s in your possession.
Does the warranty cover hardware purchases from a reseller or third party?
No. The warranty only covers hardware purchased directly from GoDaddy. If you bought your device from a third party or reseller, please consult their warranty and return policy, or contact them directly.
How do I get a warranty replacement?
If your device or accessory is having a problem, please visit the Help Center for the related device to find troubleshooting for your issue:
If the device still isn’t working after troubleshooting, it may need to be replaced. Learn more about replacement options for your device.
More info
- For more details on the warranty, please see the Hardware Agreement.
- Learn more about repairing or replacing your device.