Account Management Help

How to gain access to domains or accounts after account holder's death

To access a domain or an account after the death of the account holder, you must be the Estate Administrator or next of kin of the deceased. You need to submit a request with the following documentation:

  1. A properly completed request to the Regain Access To My Account form with the Estate Administrator listed as the requestor.
  2. Legal documentation listing the name of the Estate Administrator.
  3. A copy of the Death Certificate of the deceased.
  4. Photo identification for the requestor/Estate Administrator. We require the government-issued photo identification be a color copy, scan or digital picture containing the pictured person, name, signature and expiration date clearly identifiable.
Required: You must include all four of these items with your access request, or your request will not be considered.

Please allow up to 72 hours for initial correspondence. Once this documentation is received, we will inform you that your request has been completed or if there is any additional information needed to process your request.

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