Managed WordPress Ecommerce Help

Void a gift certificate

You can void gift certificates to revoke the remaining value from customer use. This is particularly useful if you’ve refunded the order where the gift certificate was purchased, since refunding an order doesn’t automatically update purchased gift certificates. A void will always nullify the entire remaining amount and will change the status from “Active” to “Voided”.

Follow the steps below to void a gift certificate:

  1. Sign in to WordPress
  2. Go to WooCommerce > Gift Certificates and either:
    • Select the X icon in the Actions column, or
    • Select the gift certificate in question and click Void.

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