Professional Email is moving to Microsoft 365

We’re retiring Professional Email to give you better features and security with Microsoft 365.

During the transition, check your Email & Office Dashboard for updates. If you have files saved in your Professional Email Drive please, download them before the transition.

After migration, update your client settings to Exchange if you’re using a mobile device or desktop email client.

We'll move all your Professional Email accounts, including their email, folders, contacts and calendars, to Microsoft 365. Forwards, aliases and catch-all email addresses will move as well (although new catch-all email addresses can’t be created once you’re moved to Microsoft 365). Continue using your email as usual.

We know change can be difficult, but we recommend giving Microsoft 365 a try. It’s more secure and reliable, with more collaboration features. See our blog post about the 5 benefits of Microsoft email.

If you don't want to move to Microsoft 365, cancel your Professional Email credits at any time. Otherwise, your account will move automatically, and Professional Email credits will be removed 14 days after migration.

Most of the features from Professional Email are available in Microsoft 365, but a few won't be moved.

What moves automatically: Email messages, contacts, calendars, forwards, aliases and existing catch-all addresses.

What doesn't move:

• Email signatures, templates, inbox rules and block/allow lists: These features are available in Microsoft 365, but you’ll need to recreate them after migration.

Recreate them using the following steps:

• Email signatures
• Email templates
• Inbox rules
• Block/allow lists
• Files in Professional Email Drive: Download your files before your transition.

Compare Professional Email and Microsoft 365 features.

No, your email address and password will stay the same. After your transition date, you'll see your new webmail called Outlook on the web. If you don’t remember your password, reset it from either the sign-in page or the Email & Office Dashboard.

Yes, your display name may change during migration. After your transition is complete, you can update your display name.

After your transition is complete, update your client settings to Exchange.

If your DNS is hosted with GoDaddy, no action is needed; we'll handle the DNS changes. However, if your DNS is managed with a different provider, you’ll receive instructions in your email.

During the transition, it’s important to keep your MX records pointing to your Professional Email. If you update your MX records before your transition's complete, your mail will deliver to Microsoft 365 prematurely.

During the transition, we move your email and folders from the Professional Email servers into Microsoft 365. If you stored messages in your email client, you might see some messages missing in your account with Microsoft 365. If you’re missing email, follow our troubleshooting steps.

After your transition date, all new messages are delivered to Microsoft 365. You can still access Professional Email webmail up to 14 days after the move, and then we’ll remove Professional Email from your account.

Your Microsoft 365 credits will match your Professional Email credits in duration and price through your first renewal. For example, if you have Professional Email credits that are good for the next 14 months, you'll automatically get Microsoft 365 credits that are also good for the next 14 months at the same price.

In most cases, your renewal date won’t change. If you have a monthly subscription, we’ll automatically add time to your renewal date to make sure there aren’t billing issues during your transition.