Process an order from the order summary page
Every order that comes through your online store will appear on your Orders page. If you select an individual order, you'll see a detailed summary showing its status in your fulfillment pipeline.
- Go to your GoDaddy product page.
- Scroll down, expand Websites + Marketing and select Manage next to your site.
- On your dashboard, expand Store, and then select Orders.
Follow the steps to process either shipped orders (including local deliveries) or orders where customers collect their orders from you.
View order summary
- Select any individual order from your list of orders to view the Order Summary. This includes:
- A breakdown of any payment and balance due
- Shipping destination information
- Tracking number, if applicable
- Recent orders from the same customer
- A timestamped event history related to this order
- The order status header at the top of the page shows a date-stamped fulfillment status as well as some quick action items to help you fulfill this order.
Fulfill Order
- To manually mark orders as fulfilled, on the order status header, select Fulfill Order. Enter the shipping carrier, tracking information and an optional personalized message to the customer, and then select Submit.
Note: This action triggers an automated email to your customer, including the information you've provided. Use this feature if your fulfillment process doesn't automatically mark the order fulfilled.
- Access the following options by selecting
order actions on the order status header:
- Resend Order Confirmation: Select OK to resend the order confirmation email to your customer's provided email address.
- Print Order: Choose if you want to print the order as a packing slip, which hides price details. You can also include a personalized message to your customer.
- Cancel Order: Cancel and refund an order.
View order summary
- Select any individual order from your list of orders to view the Order Summary. This includes:
- A breakdown of any payment and balance due
- Shipping destination information
- Tracking number, if applicable
- Recent orders from the same customer
- A timestamped event history related to this order
Fulfill Order
- The order status header at the top of the page lets you mark the order as fulfilled. Select Fulfill Order.
- Select Submit.
- An automated email is sent to your customer letting them know the order has been picked up and fulfilled. You also have the option to print the order and send it to the customer as a packing slip.
