Corporate Sustainability at GoDaddy
At GoDaddy, we’re on a mission to empower entrepreneurs everywhere, making opportunity more inclusive for all. Our ambition to be a force for good goes beyond our commitment to entrepreneurs. It extends to our employees and the environment as we support inclusive opportunities to develop our workforce and minimize our operational footprint, helping ensure we grow responsibly and ethically. In support of our corporate sustainability priorities and to build a more sustainable future, we work to embed sustainability into our operations.
2023 Sustainability Highlights
Employees
We maintained gender pay parity (globally) for the ninth year in a row and ethnicity pay parity (in the U.S.) for the seventh year in a row. ¹
Customers
We harnessed the power of generative artificial intelligence (GenAI), innovating our products and services to help customers start, build, and grow their businesses.
Operations
We achieved our greenhouse gas (GHG) emissions reduction goal to reduce our scope 1 and 2 emissions by 50% from a 2019 baseline.
GoDaddy’s Sustainability Strategy
Customer Experience
We deliver top-tier personalized support.
We know that every entrepreneur's story is different, and that’s why we offer customized support. Our GoDaddy Guides are more than customer service representatives — they're champions, experts, sounding boards, partners, and cheerleaders. GoDaddy Guides work hard to meet the customer where they are, either through personalized service or easy-to-understand self-help tools that guide our customers through the answers to their most-asked questions. GoDaddy customers can choose their preferred guidance channel, including phone and text channels. We work diligently to uphold our reputation for outstanding customer service.
Inclusive Entrepreneurship
We empower and champion entrepreneurs globally.
We recognize that the barriers along the entrepreneurial journey aren’t experienced equally. That’s why we focus on providing equitable resources that support and empower everyone.
Empower by GoDaddy, our signature social impact program, allows us to partner with nonprofit and community organizations and engage our employee volunteers to provide education, mentoring and networking to help underserved small and microbusiness owners grow their businesses online and in-person.
Venture Forward, our research initiative quantifies the growth and economic impact of more than 20 million microbusinesses and enables advocates for entrepreneurship to build stronger, more inclusive and equitable communities and economies.
Innovation
We're focused on evolving to deliver for our customers.
The world is constantly changing and so are the needs of our customers. To stay ahead of the curve, we commit to progressing our products and services through continuous experimentation and innovation. We intentionally create a culture of experimentation to empower each employee to be an inventor, a problem solver and a champion for our customers.
We are also leveraging GenAI and machine learning to build experiences that improve feature discovery, engagement, and monetization. We engage GenAI to enhance accountability, save time, and effort, which in turn helps our customers achieve heightened success.
Our Employees
Employee Experience
We're fostering a culture of learning and engagement.
Inclusive Recruitment: Our commitment to inclusion and equity starts at the beginning of a potential employee's journey with us. We strive to attract diverse and talented candidates by showcasing our inclusive culture and principles to the world. We carry this through to different policies, benefits, products, resources, and other efforts that help create an inclusive environment for us and our customers.
Employee Engagement: GoDaddy is a global company with employees around the world. We operate a hybrid workplace model, with employees working both in offices and remotely. While this allows GoDaddy to best serve our diverse global customer base, it can create distance between teams. To narrow this distance, we strive to foster communication and collaboration among employees, create meaningful opportunities for engagement, and cultivate an inclusive community.
Learning and Development: Through our learning and development program, we aim to activate the exponential power of our people. We believe investing in our employees' growth and skills not only benefits them but also contributes to the overall success of our company and our customers.
Our People-Centered Strategy
By valuing individuality, we grow together.
We’re building a culture that values diversity and prioritizes making opportunity inclusive for all. We know this fosters both a more successful work environment and global community.
Representation Matters: GoDaddy believes teams with different identities, backgrounds, and experiences attract and retain the best talent; build better products and services; help inspire customer loyalty; and enable collaboration and innovation. We’re committed to continually fostering an environment that supports a balanced representation of those who have been historically underrepresented in the workplace — from our Board of Directors to employees just entering the workforce.
Pay Parity: A critical part of building a more inclusive and equitable company is ensuring that employees are paid fairly for doing the same kind of work, regardless of demographics. Reporting pay parity data shows our current and prospective employees that we’re committed to equal pay for equal work.
To learn more, visit our Diversity webpage.
Our Operations
Cybersecurity and Data Privacy
Cybersecurity and data privacy are a top priority for GoDaddy as an operator of large internet infrastructure. We take our commitment to cybersecurity and data privacy seriously. We maintain enterprise-wide cybersecurity and data privacy programs designed to manage the risks to GoDaddy’s information systems, customer data, and personal information of our customers and employees from cyber threats and comply with our regulatory obligations.
Content Safety
We target harmful content while creating space for varying ideas.
At GoDaddy, we believe open communication, freedom of expression, and diversity of thought is paramount to empowering people to express their beliefs. We recognize, however, that this must be balanced with safe and responsible management to respond to harmful content properly. We share responsibility to address and mitigate any negative consequences that may arise from the misuse of digital technologies to foster a safe, open, and responsible internet for all. Our content-safety philosophy is found in our Trust Center.
Our Environmental Impact
We operate with the future in mind.
As part of our ambition to be a powerful force for good, we embrace our responsibility to do our part to protect the environment. By focusing environmental efforts on our greatest areas of impact and influence, like our data centers and corporate real estate, we can do our part to protect the planet. We believe everyone has a critical role to play in addressing the climate crisis. Our position statement on climate change, published in 2022, highlights GoDaddy's commitment to support urgent climate action.
See our California Voluntary Carbon Market Disclosures Act Compliance Statement which serves as a guide to where related disclosures can be found.
Honest and Ethical Conduct
We uphold the highest level of professional and ethical standards.
Our company is built on transparency, integrity, and trust. We earn the trust of our customers, our employees, and our business partners because we have high standards, and we expect everyone at GoDaddy to uphold them. We proactively review and evolve our ethical standards to help ensure we are equipped to comply with and respond to a continuously changing global regulatory environment. For more information review our Code of Business Conduct and Ethics.
Past Reports
Download our past Sustainability Reports below.
- GoDaddy For Good
- Sustainability