2024 Sustainability Report highlights
Customers and communities
- We delivered nearly 19,000¹ learning engagements to entrepreneurs in the US and Canada.
- Our employees volunteered nearly 3,700 hours and donated over $1.57 million through employee efforts, rewards, corporate funds, and matching donations.
- We engaged in nearly 12 million customer conversations through various channels, achieving a Trust Pilot rating of 4.6 out of 5.
People and culture
- GoDaddy Voice, our annual employee survey, had an 84% response rate. It revealed strong employee trust and support within teams.
- We amplified our inclusive culture and programs at events and conferences, enabling GoDaddy to attract top talent.
- Employees can access a variety of learning experiences, and when they enroll in our sales training program, they can earn college credits. 140 employees enrolled, earning 840 college credits.
Responsible governance and operations
- To complement our Code of Business Conduct and Ethics, we established a Political Contributions Policy and a Human Rights Policy and updated our Anti-Slavery Policy.
- Our AI guiding principles reflect using AI responsibly to further our mission of helping business owners succeed.
- We fostered our culture of experimentation, conducting more than 2,000 experiments and hosting events that reinforced our commitment to exceptional products.
Environmental impact
- Having surpassed our initial target, we have established a new goal to reduce Scope 1 and 2 (market-based) emissions by 90% by 2030, from a 2019 baseline.
- We conducted a climate scenario analysis that evaluates potential physical and transition risks over multiple time horizons, ensuring resilience in a lower-carbon economy.
Four strategic pillars — the foundations of our sustainability approach.
Customers and communities
Community engagement
We create meaningful connections, and having a positive impact is central to our ethos. Therefore, we strive to cultivate a successful workplace and foster a connected global industry.
Customer experience
We meet customers where they are because every business deserves personalized solutions, and we focus on providing exceptional customer support and resources to exceed expectations.
Inclusive entrepreneurship
We empower and champion entrepreneurs everywhere. We promote inclusive entrepreneurship by offering support to entrepreneurs and studying their impact on communities.
People and culture
People-centered strategy
We foster a diverse, inclusive, and equitable workplace where individuals can learn and succeed and drive impact for entrepreneurs globally.
Employee attraction, retention and development
We promote a diverse, inclusive, and equitable workplace that empowers employees to grow, succeed, and achieve improved business outcomes.
Employee wellbeing
We uphold our values of inclusivity, engagement, and development to create an environment where employees feel valued and included. We emphasize continuous learning and provide programs that support career advancement.
To learn more, visit our GoDaddy Careers page.
Responsible governance and operations
Trust and safety
We strive for a safe and open internet for all. Our Universal Terms of Service balance free expression with accountability for safety. A secure internet is vital for a productive online environment.
Corporate governance
Corporate governance is crucial to our Board, as it generates long-term value and builds stakeholder trust. The Board oversees the company's strategic, financial, and organizational objectives. To learn more, visit our GoDaddy Governance page.
Cybersecurity
Cybersecurity is a top priority. Our information security team implements various controls and initiatives to secure our systems and protect our customers.
Data privacy
We adopt a proactive approach to managing our data privacy obligations. Some of our efforts include establishing core data privacy practices and ensuring global regulatory compliance.
Responsible AI
We are dedicated to using AI responsibly and ethically, ensuring it supports our mission of helping business owners succeed while delivering meaningful value. Visit our Trust Center to learn more about trust and safety, cybersecurity, and data privacy.
Environmental impact
Climate change
It's important that we protect the environment for generations to come. This commitment motivates us to closely monitor emissions while prioritizing efficiency and sustainable practices in our operations.
Energy
We focus on renewable energy and energy efficiency to reduce our environmental footprint. Minimizing our energy impact is a crucial component of our commitment to sustainability. To learn more, see our Environmental Policy, California Voluntary Carbon Market Disclosures Act Compliance Statement, and California Climate-Related Financial Risk Act Compliance Statement.
Previous years’ Sustainability Reports
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