About my GoDaddy Conversations account
GoDaddy Conversations brings all your business communications together in one place, making it easier to stay connected to your customers. Depending on your plan, you can manage emails, social media messages, website chats and phone calls from a single inbox.
This guide explains which features are available on each plan, and how to upgrade if you need to.
- Do I get a business phone number?
- Which communication channels can I connect to Conversations?
- What does each Conversations plan offer?
- How do business phone calls work?
- Can I send text messages with my business phone number?
- Can I use my existing phone number with Conversations?
Do I get a business phone number?
Business phone numbers are available to customers on Deluxe and Ultimate plans only. If you don't have access to a business phone number, it could be because:
- You're outside the United States: Business phone numbers come with Deluxe and Ultimate plans, which are currently available in the U.S. only. You can still use all other communication channels, including email, social media, website contact forms and chat widgets, regardless of your location.
- You're using the free version of Conversations that comes with Websites + Marketing: Your free Conversations plan doesn't include phone features. To get a phone number for calling and texting, upgrade to a Deluxe or Ultimate plan.
- You have the Essentials plan: This plan includes unified inbox features but not phone capabilities. To get a phone number for calling and texting, upgrade to a Deluxe or Ultimate plan.
Which communication channels can I connect to Conversations?
Stay in touch with your customers through web chat, your web contact forms, Facebook, Instagram, email and Business Calling & Texting. Find out more about each channel.
What does each Conversations plan offer?
All Conversations plans include a free trial to help you make an informed choice. For details and pricing in your region, compare plans and pricing.
At any time, you can upgrade from a free plan to an Essentials, Deluxe or Ultimate plan to unlock more features. Your upgraded plan becomes a standalone subscription that continues even if you cancel Websites + Marketing. If you cancel your Websites + Marketing plan without upgrading, you'll lose access to Conversations.
How do business phone calls work?
A Conversations business number can receive calls from any number (including international) and make outbound calls to U.S. numbers. You can choose how to handle calls:
- Through the internet (WiFi/mobile data): Manage calls in the GoDaddy mobile app, identify callers and use business voicemail.
- Through cellular connection: Uses your phone's native dialer and cell signal. Caller identification is not available, and it may use your calling plan minutes.
If you're unsure which is best, read our article explaining the differences between data and cellular calls.
Can I send text messages with my business phone number?
Yes, although you’ll first need to verify your business number. After you've been verified, the following texting features are available:
- Receive texts from any number
- Send texts
- Receive pictures and documents (.pdf, .docx, .txt)
Can I use my existing phone number with Conversations?
Yes. U.S. customers on Deluxe or Ultimate plans can transfer (port) an existing business number to Conversations.
Ready to get started? If you don’t have a Conversations plan yet, compare plans and pricing for your region. All plans come with a free trial and you can cancel anytime. If you're already a subscriber, set up Conversations so you can connect with customers.