Enable or disable my website's chatbots

Enable or disable the chatbots on your GoDaddy website to help you manage incoming messages and keep in touch with your customers at any time of the day or night.

• The Hello Bot automatically responds to basic greetings, such as “Hi” or “Hello” and asks for more information before either handing customers over to the Order bot for queries about an order or sending a message to your inbox.
• The Order Bot is used on e-commerce websites and will update customers with their order status or give them basic information about their order.

If a customer needs more help after chatting with your bots, you’ll be sent a message via the GoDaddy Conversations app and, if you’ve enabled it, email. You'll only be sent relevant messages. Small talk or irrelevant messages are ignored.

Note: You'll enable and disable your chatbots on the web through Websites + Marketing, not on the GoDaddy Conversations mobile app.

To enable or disable up your website's chatbots:

In the lower-left corner, select Channels and Settings.

To enable a chatbot, turn on the toggle next to it (shows green). To disable a chatbot, turn the toggle off (shows white).

Select Save Settings.

Your settings will be updated immediately—no need to republish your website.

Note: You can also enable or disable your chatbots through Website Builder when you customize your chat experience.

Related steps

• Turn email notifications for chat messages on or off
• How do I see and respond to my Chat messages?

More info

• Connect GoDaddy Conversations to my website
• Connect GoDaddy Conversations to my Facebook business page