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How do I see and respond to my Chat messages?

When you enable Chat + Conversations on your website, your customers can get in touch through a real-time chat, or, when you’re not available, through automated messaging.

Chat messages go to your GoDaddy Conversations inbox, and you’ll see them in both the iOS mobile app and on your website under Conversations.

You’ll also get an email message whenever a customer sends a Chat message. You can then respond in GoDaddy Conversations or directly through email.

Here’s how to see your messages and reply to your customers.

  1. Sign in to your GoDaddy Conversations mobile app.
  2. In the menu at the bottom of the screen, tap the Conversations icon.
    You’ll see a list of all your unarchived conversations.
  3. Tap the Chat conversation you want to respond to. The full Chat history will show.
  4. To respond, type a message in the box provided and tap GDCONVERSATIONS-conversations-icon-iOS Send.

More info

  • Update Website Messaging to Chat + Conversations
  • Connect GoDaddy Conversations to my Facebook business page
  • Connect GoDaddy Conversations to my Instagram business account