Applies to: VPS Hosting

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What are Agent Heartbeat and Ping alerts?

Agent Heartbeat and Ping alerts monitor the status and performance of your server, allowing you to quickly identify and address issues or downtime.

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What is an Agent Heartbeat alert?

We install an application called fm-agent (previously panopta-agent) on your server that reports to our monitoring system with various metrics on your server, such as CPU, Memory, and Disk utilization. If Agent Heartbeat is unable to report back to our servers after 5 minutes, an alert is triggered, and a notification is sent.

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What triggers an Agent Heartbeat alert?

  • Disk space: If the server has little or no available disk space.
  • Powered off: Your server is turned off or not connected to the network.
  • Network: A broken connection or firewall that blocks your message from reaching its destination.
  • DC outage or downtime: There may be an outage, or we're performing scheduled maintenance.
  • Application missing: The monitoring application may have been disabled or removed.

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How can I fix an Agent Heartbeat alert?

Below are articles that can help fix common triggers of an Agent Heartbeat alert:

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What is a Ping alert?

Ping helps determine whether a server is reachable across a network. Our monitoring attempts to ping your server every minute, and if the attempt fails for 5 consecutive minutes, a Ping alert is created. A Ping alert does not always mean your server is down.

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What triggers a Ping alert?

  • Powered off: Your server is turned off or not connected to the network.
  • Network: A broken connection or firewall that blocks your message from reaching its destination.
  • Server Configuration: Your server may be configured to not respond to certain types of requests.
  • DC outage or downtime: There may be an outage, or we're performing scheduled maintenance.

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How can I fix a Ping alert?

Below are articles that can help fix common triggers of a Ping alert:

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  • Enable notifications for resource and service events for my VPS Hosting

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