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    Nashwan
    New

    Domain registriered without permission

    Hello there,
    I got today an email noticed me that my purchases was successful, and I did pay 57.73 $ for my new domain (my surename dot com).
    I didn't enter my account in godaddy since more than one month, and I did never register this domain before now in order to let it be renew automatically.
    Is my account been hacked? Is there any new rules said that every body in godaddy will get domain with his surname dot com?
    What shall I do? I don't need any domain and these 57.70$ are paid without my request.
    Thank you
    2 ACCEPTED SOLUTIONS
    PL281
    Super User IV

    @Nashwan 

     

    If this was a new registration I would update your password / login ASAP and get with GoDaddy support to get a refund. 

     

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
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    @Nashwan 

     

    You will need to call / chat with GoDaddy directly.

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    4 REPLIES 4
    PL281
    Super User IV

    @Nashwan 

     

    If this was a new registration I would update your password / login ASAP and get with GoDaddy support to get a refund. 

     

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    Thanks for answering, yes sir, this is first registration for this domain. Where can I ask for a refund? Just writing an email?
    Thank you again

    @Nashwan 

     

    You will need to call / chat with GoDaddy directly.

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    Thank you very much, I called them and they deleted the registration and refund the money.