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Can't Cancel auto renew

Hi,

i can't cancel my domain auto renew, i get this message 

"This product cannot be canceled at this time. Please contact our customer service team for more information."

Could you help me with this? 

4 REPLIES 4

Re: Can't Cancel auto renew

What's worse is that GoDaddy illegally and unethically switches on Auto Renew from time to time.

This morning, in fact, I looked at my account and noticed 13 domain domain names had been switched to Auto Renew. The last time I was in my account, I purposely switched off ALL Auto Renew options.

And yet they're on again.

When I called to get help from a CSR, I was told, "We are not allowed to turn on Auto Renew."

I tired to explain to her that if I did not turn on Auto Renew, then someone there HAD TO.

Good luck getting a straight answer from GoDaddy.

Moderator
Moderator
Solution

Re: Can't Cancel auto renew

Hi @Julia2020,

 

Welcome to the Community!

 

Only the customer has control over the auto-renewal option. However, it sounds like you may have opted for Protected Registration on your domain. This is a wise choice to protect your domain from expiration or transfer, but the feature will need to be removed in order to take of the auto-renewal. With just a few quick steps, you can take off the protection. Once removed, you can cancel auto-renewal.

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

Re: Can't Cancel auto renew

Thank you, TLH for your help! The problem is solved now! Good luck to you! Smiley Happy

Re: Can't Cancel auto renew

Thank you, JustBill1 for your reply! The problem is solved now! 

Good luck to you too! Smiley Happy