Can't find my domain on the domain management

[KSM899]

Hello,

I logged in to my cpanel to change the nameservers of my domain, it redirected my to Godaddy domain management, but I can't find my domain there. It shows that I don't have hosting plan nor do I have a domain!

my domain is: http://www.alrahmaoman.com/

Please check it.

[webdiva · Accepted solution]

This page shows that the domain and hosting are both at GoDaddy: http://www.whois.com/whois/alrahmaoman.com.

Is it possible that you have more than one GoDaddy account, and the domain and hosting are not in the same account?

[Heather · Accepted solution]

Hey @KSM899,

It definitely sounds like you'll want to reach out to support here. Chat is available 5am to 6:30pm Arizona Time, Monday-Friday. If they're not in, phone would be the best way to get in touch with us.

[webdiva · Accepted solution]

This page shows that the domain and hosting are both at GoDaddy: http://www.whois.com/whois/alrahmaoman.com.

Is it possible that you have more than one GoDaddy account, and the domain and hosting are not in the same account?

[CG]

Hey @KSM899,

I think @webdiva may be on to something there. If the domain and hosting are in separate customer accounts, then you likely just need to get the accounts merged.

Our live support teams can definitely help with that once they can validate both accounts for you. You can reach out via phone or chat so they can get that worked out with you. 

[KSM899]

Hello,

As far as I know I've one account only.

I login to my cpanel, and when I click on domain admin it redirects me to a Godady page which shows nothing.

I tried live chat but I always see it's not available, maybe time difference.

Regards

[Heather · Accepted solution]

Hey @KSM899,

It definitely sounds like you'll want to reach out to support here. Chat is available 5am to 6:30pm Arizona Time, Monday-Friday. If they're not in, phone would be the best way to get in touch with us.

[Kiev]

Hi,

I just purchased my domain soleinfinitephotography.com but I cant find it in my Domain Management..

Thanks

[ipenigeria]

Hi all. My domain just expired and I logged into my account to fix it. But I can neither find my domain nor hosting. The website is down. Please help. It is urgent.

[GaryA]

Hi @ipenigeria, thanks for posting.

If the services expired and were canceled, they would not be in your account. You can use the steps in this article to see if you can recover your domain:

https://www.godaddy.com/help/recovering-expired-domain-names-5018

Regarding the hosting plan, if it's not listed in your account you may need to purchase and setup a new hosting plan. You would then need to upload your site from a backup or copy you have saved. You can also contact Support to see if the hosting plan is recoverable.

^Gary

[bhavishaghelani]

Hello, I have bought one domain  bhavishaghelani.com and in my GoDaddy account its not showing the domain!.

The order id is 1060492944_I_12765_INR_0_143015535

Anyone can help me in this matter ?

[T-3D · Accepted solution]

Greetings @bhavishaghelani,

We can't provide direct account support in this forum, but this may help. The public WHOIS (below) is showing the domain is registered at GoDaddy and was registered on December 3, 2016. You might check the receipt to see if you are in the correct account, or contact 24/7 support for assistance.

---------------------------------------------------------------------

Domain Name: BHAVISHAGHELANI.COM
Registrar: GODADDY.COM, LLC
Sponsoring Registrar IANA ID: 146
Whois Server: whois.godaddy.com
Referral URL: http://www.godaddy.com
Name Server: NS19.DOMAINCONTROL.COM
Name Server: NS20.DOMAINCONTROL.COM
Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited
Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
Updated Date: 03-dec-2016
Creation Date: 03-dec-2016
Expiration Date: 03-dec-2017

------------------------------------------------------------------

Best,

Thomas D. - GoDaddy | Community Moderator
24/7 support available at x.co/247support

[Syed_Mansoor1]

HI My domain is not showing in the list, please help, i have tried to contact the support via phone and waited for 27 minutes  to no avail at all, no one attended my call. Kindly help as i am really relying on the domain hence bought it in advance and now the deadline is near

[Retired]

@Syed_Mansoor1,

a domain name would help? Could you please let us know what it is?

[philip1996rozs]

After I bought the domain name recorg.xyz and received the receipt, I'm not able to see it in my manage domains section. Pls help.

[Retired]

Hi @philip1996rozs,

search the meaning of this error code:

Domain Status: serverTransferProhibited https://icann.org/epp#serverTransferProhibited

[philip1996rozs]

It says about restrictions. But I bought the domain so will I get this domain for which I paid? Help me get the domain.

[tourinnepal]

Hi,

I have registered everestbasecamp.xyz domain and renewed up to 2018 but when I am checking the domain in my account but can't find. whats wrong please asnwer me.

Thanks!

[Retired]

@tourinnepal,

How are you going to find that climbing party in a snow blizzard?

Clear your cache and try again, it's there!

[sanedamalk]

hello 

after i buy plesk cpanel with free domain new registration 

i can't find the domain which i bought 

domain name :  http://rfq-sa.com

please i want it urgent to publish my website 

[MR_Loda]

I also cannot see the domain and I paid twice