Domain name removed from account without notice!

[stev]

One of my .shop domain names has been cancelled and removed from my account without notice while I did not cancel it.

This is the message I received:

The following items have been removed from your xxxxxxx account:

xxxxxxxxx.SHOP: Purchased on original receipt: xxxxxxxxx

If you feel this action has occurred in error or you need further assistance

Is this legal? How do I get my domain back?

[CG]

Hey @stev,

Since this is a public discussion forum, no one here is going to have access to review what happened. I'd recommend reaching out to our live support so they can help investigate. Chances are it might have been a failed registration attempt on the registry side or a billing matter. 

Hopefully you get this worked out quickly.