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KhaDang
New

HELP!!!!! server IP address could not be found

Hi,

I am just a newbie, I am trying to build my secondary website but I have an error: Server IP address could not be found while trying to launch my webpage.

I have installed wordpress and checked the IP address also (it's totally the same IP address with my hosting)

Does anyone have similar situation?

Thanks!!!

4 ACCEPTED SOLUTIONS

Hello, 

 

First you have only 3 days till your domain will expire:
Registrar Registration Expiration Date: 2018-03-10

Second,

This can happen only when there is a DNS problem.

  1. Go to https://dcc.godaddy.com/domains/
  2. Click on manage dns
  3. Make sure you have this entry
  4. A @ 107.180.41.46                      600 Seconds
  5. If you don't have this add it  by clicking add at the end of the page and select A record @ 107.180.41.46

 

Sincerely,

Premtonx

Community Contributor

View solution in original post

@rd90,

 

Please call GoDaddy support team, and they will help you...

 

Thank you

 

Regards,

 

Praveen Thomas

GoDaddy 24/7 Support www.x.co/247support
----->NEXIA

View solution in original post

Hi,

 

Check your DNS settings for the domain, it seems like you don't have the A record pointing to your server, "www." is working because you have that sub domain pointing to your server IP address.

 

In regards to the SSL, looking at your site I'm assuming you have it on a linux cpanel.

 

You'll need to set up an HTTP -> HTTPS redirection, which is really simple, but only do it if your sure the SSL is "Active" and not in "pending verification".

 

Here's the article on this:

 

https://uk.godaddy.com/help/redirect-http-to-https-automatically-8828?

 

Hope this helps.

View solution in original post

Hey Adn,

 

As stated above bud you need to change your A record, judging by your name servers you have the domain with GoDaddy, you'll notice in your DNS settings you'll have a CNAME 'www' set to the IP address of your hosting which is working correctly, create an A record with the same IP address. 

 

That's all you need to do, update your A record.

 

Hope this helps.

View solution in original post

19 REPLIES 19
JesseW
Community Manager

Hi @KhaDang. Welcome to GoDaddy Community! 

 

It's really hard to say what might be causing that. I'd suggest posting the domain names for your sites so others can take a look. That might help someone offer a suggestion. Hope you're able to figure this out! 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give likes.

Hi Jesse,

I've had this domain( http://hellonigeriame.com/) for almost a year now, just last Sunday, it started displaying "Server IP address could not be found" error when it is launched. 

However, the subdomain http://api.hellonigeriame.com/ is working fine.

Please assist.

 

Thanks in anticipation.

Hello, 

 

First you have only 3 days till your domain will expire:
Registrar Registration Expiration Date: 2018-03-10

Second,

This can happen only when there is a DNS problem.

  1. Go to https://dcc.godaddy.com/domains/
  2. Click on manage dns
  3. Make sure you have this entry
  4. A @ 107.180.41.46                      600 Seconds
  5. If you don't have this add it  by clicking add at the end of the page and select A record @ 107.180.41.46

 

Sincerely,

Premtonx

Community Contributor

View solution in original post

Hi,

Thanks for your prompt response.

Yes, I know it will expire in just 3 days. It takes few minutes to renew. 🙂 

Thanks once again, i have checked it and it is now fine.

Hello, I am having a similar problem. I have checked on propagatedyet.com and determined that my domain quinscoins.com has propagated to the IP Address 107.180.25.169. It seems like everything is working like it should and I cannot understand why the IP Address cannot be found.

 

Something that I should note: I recently changed the nameservers from bluehost (where they have been pointing for the past year) to the default settings (back to godaddy). At about the same time, I bought a one month economy hosting package from godaddy. Also, like OP, my domain name is close to its expiration date- it will expire on 3/16 and is set for auto-renew. Can anyone point out the issue?

is that i[ that you say to add relevant to their website only or can it apply to other people?

I have received the same issue with a FWD.. it was working then for some reason couldn't find the IP.. when I checked as per advice above I did not have the IP after the "A" and then it did not accept the Forward in the IP area. Still not working. 

TinaTT
New

I recently transferred my domain tinatsung.com to GoDaddy and I use cPanel as my web hosting.

I tried to view my website after I uploaded materials to my IP address via FileZilla, but It shows

 

This site can’t be reached

www.tinatsung.com’s server IP address could not be found.

ERR_NAME_NOT_RESOLVED

 

I saw many people had similar problem and I tried to use the same methods that other people recommended to slove this problem but it didn't work.

  

(I checked the A records and it points to my IP address. )

 

Thanks!

rd90
New

Hi, I'm a newbie.

 

I get this domain azzurorestaurant.com from go daddy and try to build my own wordpress site.

the problem is, after I install the site following the guide, I can't open the site.

It shows:

 

www.azzurorestaurant.com’s server IP address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN
 
How to fix this. Thank you.

@rd90,

 

Please call GoDaddy support team, and they will help you...

 

Thank you

 

Regards,

 

Praveen Thomas

GoDaddy 24/7 Support www.x.co/247support
----->NEXIA

View solution in original post

adnanarf
New

Hi,

 

i have install my SSL yesterday. but i am facing issues.  

The domain is working perfectly in www.webicode.com. but it is not working on webicode.com.  can any one help me about this issues. 

 

Then domain should be work. https://webicode.com  . i thought it will work. same like this it not. 

can you please check. what should i need to do. there is some IP issues, 

 

Thank you

Regards

Hi,

 

Check your DNS settings for the domain, it seems like you don't have the A record pointing to your server, "www." is working because you have that sub domain pointing to your server IP address.

 

In regards to the SSL, looking at your site I'm assuming you have it on a linux cpanel.

 

You'll need to set up an HTTP -> HTTPS redirection, which is really simple, but only do it if your sure the SSL is "Active" and not in "pending verification".

 

Here's the article on this:

 

https://uk.godaddy.com/help/redirect-http-to-https-automatically-8828?

 

Hope this helps.

View solution in original post

HI Thank you.

 

i had try it. but it is not working it is same like before. can you please have a look on it. is there any other way. it is saying  webicode.com’s server IP address could not be found.

 

One more thing. my domain is on namecheamp and ssl is active form there. and i am just godaddy hosting. is there any issues form name cheap side ?

 

http://prntscr.com/j1nw6d

 

Hi Adn,

 

If the domain is at Name Cheap, you must change the DNS settings with them, make sure you change the A record to point to your hosting IP address with GoDaddy.

 

You'll notice your CNAME 'www' is set to the correct IP (if you go to www.webicode.com your site is showing) so make an A record pointing to the same address.

 

Just as i wrote that I checked your site, I'm assuming you got this resolved?

 

 

 

Hi Thank i contact with the namecheap live support.

 

The domain name webicode.com is using their nameservers nsxx.domaincontrol.com and nsxx.domaincontrol.com and you cannot see the A record for the bare domain name (webicode.com), thus it is not working.

 

This is what he told me ask form GoDaddy. can you please check this. 

 

Regards

 

Hi 

Thank you.

i just connected with namecheap support. here is what he is asking. can you please have a look on this message. 

 

The domain name webicode.com is using their nameservers nsxx.domaincontrol.com and nsxx.domaincontrol.com and you cannot see the A record for the bare domain name (webicode.com), thus it is not working.

Hey Adn,

 

As stated above bud you need to change your A record, judging by your name servers you have the domain with GoDaddy, you'll notice in your DNS settings you'll have a CNAME 'www' set to the IP address of your hosting which is working correctly, create an A record with the same IP address. 

 

That's all you need to do, update your A record.

 

Hope this helps.

View solution in original post

Kila
New

Hi, I recently set up an account with GoDaddy to launch a website for my business. I've registered the name 'http://psychic-mind.com.au/' but when I launch the website from c-panel to build it through Wordpress (or even just try to access it) it comes up with an error saying: 

This site can’t be reached

psychic-mind.com.au’s server IP address could not be found.

So I have a vague understanding of IP addresses and in my DNS Management Records area it currently says:

A@166.62.27.167600 seconds


So I'm under the impression that I need to change and redirect this so that it points to the right server but I'm completely lost on what I'm supposed to change it to. Can anyone help me out?

Thanks.

MPC
Community Team
Community Team

You can use this article to confirm the IP address you should be using with your domain name: https://uk.godaddy.com/help/view-my-ip-address-8934?.

Once you've confirmed the proper IP address, follow the link that says "Change your A record" to make the necessary update to the domain's DNS.  

 

Thanks. 

 

MPC