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I can't verify email

The domain is transferred from NameBright to Godaddy
I can't verify email
Because that's information about NameBright's privacy protection
What should I do?

8 REPLIES 8
Employee
Employee

Re: I can't verify email

HI @smae

 

Thank you for you post. In order to verify the email you will first want to update the contact information on your domain to valid information. Below I have included links to help articles to guide you through the process and explain what action will need to be taken. The entire process should be rather quick.

 

Change domain contact information
https://www.godaddy.com/help/change-domain-contact-information-418


New ICANN Registrant update requirements
https://www.godaddy.com/help/new-icann-registrant-update-requirements-24654


Verifying Contact Information for ICANN Validation
https://www.godaddy.com/help/verifying-contact-information-for-icann-validation-8948

 

Hope this helps!

TechFly

New

Re: I can't verify email

I didn't get help

 

I didn't cancel privacy protection。

Domain name e-mail is e-mail for privacy protection

I can't get into that e-mail

All that I can't verify that email address

 

New

Re: I can't verify email

In addition, the re sent button has stopped working
New

Re: I can't verify email

You have contact updates awaiting approval. View now We've emailed approval requests to: SiteGe.com@NameBrightPrivacy.com smae@qq.com All Emails must be verified before changes take effect. SiteGe.com@NameBrightPrivacy.com, I can't verify it
Employee
Employee

Re: I can't verify email

Hi @smae

 

Thank you for the response. You may use the main contact address on your account in place of the address that you do not have access with to approve the changes.

 

For example:

if the following is true:

 Account contact address is:  Email_1@email.com

Updated domain email is: Email_2@email.com

And existing email on domain before update is: privacyservice@private.com

 

You may use use Email_1@email.com and Email_2@email.com to approve the update without approving through privacyservice@private.com.

 

More information may be found here:

 

New ICANN Registrant update requirements
https://www.godaddy.com/help/new-icann-registrant-update-requirements-24654

"When you update your Registrant info on a domain, this new process sends an email to the shopper email address, the existing email address being replaced, and the new email address for the Registrant contact. Either the shopper or the existing registrant email address AND the new registrant email address are required to approve the update. If these email addresses are the same, only one email and approval will be required."

 

Best Wishes!

-TechFly

New

Re: I can't verify email

the resent button has stopped working,,

I can't resend my e-mail through it

Employee
Employee

Re: I can't verify email

Hi @smae

 

If you have updated the email on the domain to the same as the address on the account there is a good chance by doing that you have provided verification for the domain and account email and will not need further actions. To know if the domain is verified look at the status of the domain. If the domain status is "Active" this means the domain has been updated and the email has been verified. 

 

At any point if you would like clarification of the domain status or assistance with the approvals please contact our customer support line at a time of your convenience.

 

Best Wishes!

-Techfly  

Re: I can't verify email

I think you have just to update e-mail address through (My Products > Domains > Manage > Contact Information > Edit) edit domain info, and just change the e-mail address. Don't forget to save Smiley Happy