Well I've been a satisfied customer with Go Daddy for more than 10 years. Always had great service and everything was automatically renewed... That is until this month.
I made an agonizing decision to switch employers. With a slight gap between employment dates I had everything paid up ready to ride the slack. Go Daddy chose this time to let my account expire and then has the Gall to tell me I have to pay an additional $160.00 as a penalty for letting it expire. I don't have it to spare right now. And to top it off I don't have access to any of my communications with the new job. I had to suffer the humiliation of calling my new employer to tell them what happened. Needless to say I was really upset when I called Go Daddy. and I said some things I shouldn't have. Several expletives and I wish I could remember the guys name so I could call and apologize
So Now I'd like to move the domain I've had for the last 5 years so I can continue to use the email. Can some one tell me how to do this
I totally agree with you... and it's happening to me now! I've been trying to transfer my domain name a day before my account will expire only to find out the link to get the authorization code is disabled. Tried contacting them to no avail. And today it will expire and I'm not getting any response from them still. I think my domain name is even already considered expired. My gosh! These people!!!
Greetings @WeallyPithed ,
I can't see your specific account and I don't want to disagree with anything you've said, but I'd like to share a few things about our processes. I know a job change can be an upsetting experience, but it is generally not a couple-day process to go from expiration to redemption (the extra charges you described). In fact, we do our best to "keep" the domain around for our customers renewal even after expiration. Here is our domain expiration process:
If you do decide to transfer away (we hope you don't), this would be the procedure:
In any case, I appreciate you hearing me out, and thank you for your business to date. We didn't intentionally pick that time of turmoil for you.
Thomas D. - GoDaddy | Community Moderator
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