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sharon4191
Getting Started

Extract files to httpDocs

Hi

 

I have 'Extract files to httpDocs' but it is never finished....the page is frozen...

How can I know it finished already?

How can I know everything is ok?

 

sharon

1 REPLY 1
JesseW
Community Manager

Hi @sharon4191. My guess would be that the page timed out because the extraction was too large. If you haven't already done so, I suggest getting in touch with our support team so they can make sure there are no issues with the account itself. You may need to extract the files locally and then upload them via FTP instead.

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give likes.