I have 'Extract files to httpDocs' but it is never finished....the page is frozen...
How can I know it finished already?
How can I know everything is ok?
Hi @sharon4191. My guess would be that the page timed out because the extraction was too large. If you haven't already done so, I suggest getting in touch with our support team so they can make sure there are no issues with the account itself. You may need to extract the files locally and then upload them via FTP instead.