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    Scorneilius1
    New
    ‎08-16-2018 09:39 PM
    ‎08-16-2018 09:39 PM

    SmartLine crashes - does not open and crashes.

    Every time I hit app button, app does not open and crashes.

    Product:
    0 Kudos
    3 REPLIES 3
    AlohaHelen
    Product Team
    Product Team
    ‎08-21-2018 10:41 AM
    ‎08-21-2018 10:41 AM

    Hello @Scorneilius1

     

    Thanks for reaching out to us!

     

    Do you have the latest version of the app installed?  Also, what type of phone do you have and the OS version?

     

    Thanks,

    Helen

    Scorneilius1
    New
    In response to AlohaHelen
    ‎08-25-2018 06:22 PM
    ‎08-25-2018 06:22 PM

    Latest IOS and app
    0 Kudos
    AlohaHelen
    Product Team
    Product Team
    In response to Scorneilius1
    ‎08-30-2018 02:11 PM
    ‎08-30-2018 02:11 PM

    @Scorneilius1

     

    You reported this issue 2 weeks ago, is it still happening for you?  If so, trying uninstalling and reinstalling.  If that doesn't work, send me a private message so we can get in touch. 

     

    Thanks,

    Helen

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