This is something that can easily be corrected by tier 2 support. Call back in and request that they be contacted to correct this. It seriously takes about 5 minutes of time. If the customer service representative gives you the same "just wait a little longer" line of reasoning, they probably just don't know. If they keep telling you to wait, kindly request a supervisor. I would also recommend contacting the Hosting department and not Inbound.
Once your issue is resolved,
please be sure to come back and click accept for the solution