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    Kathy1
    New

    Can't retrieve files from online storage 0 byte issue

    I am using FileZilla and am trying to download files from my online storage.  40% are coming down with 0 bytes.  I've had a work order open for 2 weeks now.  I desperately need the rest of my files.  They say there are server issues.  Is anyone else experiencing this?

    1 REPLY 1
    GaryA
    Moderator

    Hi @Kathy1, thanks for posting.

    I'm not aware of any issues with Online Storage like what you described. I can only suggest that you try downloading the files another way, such as through your browser, or call Support so they can review your account in detail with you.

    ^Gary

    Gary - GoDaddy | Community Moderator
    24/7 Support | Check System Status