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    Suku
    New

    rDNS not setup for VPS

    Hello,

     

    rDNS for VPS 4th GEN CentOS 7 (cPanel) is not set by Godaddy.

    And it cannot be set by us - the customers.

     

    I have contacted Godaddy support over phone calls, Chat and emails but no one could help.

     

    IP address of the VPS is 148.66.142.216

    The rDNS should read something like ->

    ip-148-66-142-216.ip.secureserver.net

    but for the VPS it says "Non-Existent Domain"

     

    Please assist here.

     

    Thanks.

     

    1 ACCEPTED SOLUTION
    PL281
    Super User IV

    @Suku 

     

    We are end user so we cannot specifically set this for you. The rDNS is configured for my Gen 4 VPS servers and I didn't specifically request this - This is something that will more that likely require a support ticket to be opened

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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    please be sure to come back and click accept for the solution

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    View solution in original post

    5 REPLIES 5
    PL281
    Super User IV

    @Suku 

     

    We are end user so we cannot specifically set this for you. The rDNS is configured for my Gen 4 VPS servers and I didn't specifically request this - This is something that will more that likely require a support ticket to be opened

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    View solution in original post

    @PL281 

     

    Thanks for the assistance.

     

    I have been requesting Godaddy Support via Emails, Chat and Phone Calls for past many weeks.

     

    Yesterday one support person asked me to post in the forum.

     

    Is there any way to raise a ticket through ticketing system?

     

    Thanks again.

    PL281
    Super User IV

    @Suku

    No this is something that the support folks have to do. When selecting what
    this is related to it is hosting.

    Here is one thing to check out.
    https://docs.cpanel.net/knowledge-base/dns/how-to-configure-reverse-dns-for-bind-in-whm/

    I don’t touch any of the dns settings on the servers as I’m not using them
    for dns. You may want to double check when is configured in here.
    --
    Philip Levine
    President
    South Florida Web Advisors, Inc.
    http://www.sflwa.net
    7525 Northport Drive
    Boynton Beach, FL 33472
    561-337-7806
    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    @PL281 

     

    Thanks for the assistance.

     

    Since the VPS is non authoritative I don't think we the customers of GoDaddy can set the rDNS.

     

    For Dedicated Servers GoDaddy allows "a request" to be made through their portal for the rDNS custom setup, but for VPS they don't.

     

    For VPS they set it up as ip-xxx-xxx-xxx-xxx.ip.secureserver.net

     

    But for my case this setting is also missing.

     

    Most of the GoDaddy support guys do not even have a clue what rDNS is.

     

    Pathetic and sad.

     

    I have been using GoDaddy services for 15years - for past 2-3 years observing that the Support quality has declined.

     

    Anyways thanks for the assistance - I will keep on trying with the GoDaddy Support.

    HLF-admin
    Getting Started

    [quote]Most of the GoDaddy support guys do not even have a clue what rDNS is.[/quote]

     

    I have to laugh. Yesterday, a support guy was honest. He said "Command line? That's way beyond me. I have no idea."