Community Manager

Hi @AlisonEB. Thanks for being part of GoDaddy Community! My guess would be that you're using our Domain Ownership Protection service. This service prevents the domain from being canceled. If you remove it, you should be able to cancel the domain. Hope that helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.