Microsoft 365 from GoDaddy Help

Fix Microsoft 365 email not working

If you're having problems using your Microsoft 365 email, use our recommended solutions to solve them.

IfDo this
You're having trouble signing in.Try one of these solutions.
You're not receiving email.Try these solutions to make sure you get incoming email.
You can't send email and are getting an error message.Search for your error message and find out how to fix your issue.
You can't open Outlook.Use your error message to find the right solution.
You can't set up Microsoft 365 on your iOS device.Check if you're getting a verification error.
You can't use Autodiscover or setup wizards.

First, make sure the Autodiscover CNAME record is in your DNS settings. If it's not, add a new CNAME record with autodiscover for the Name and for the Value.

If you're still having issues after adding the Autodiscover CNAME record, try manually setting up Outlook. This won't work if you're using a Mac.

You're missing email after moving from another email provider to Microsoft 365.Follow our troubleshooting steps.
You can’t activate your Office Applications.Try these solutions from Microsoft.

Related step

  • If these solutions did not solve your issue, contact our GoDaddy Guides for help.

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