SSL Certificates

SSL Certificates Help

“The Connection Is Not Private” warning when you open your site on a device with macOS 11.4 or iOS 14.6

Some SSL certificates issued between April 21, 2021 and April 27, 2021 have an issue that causes macOS 11.4 and iOS 14.6 visitors to see a “The Connection Is Not Private” warning when your site is viewed in a browser.

This Connection Is Not Private warning in macOS 11.4

To resolve this, rekey your certificate, download the new rekeyed certificate, and install it.

Rekey your certificate

  1. Go to your GoDaddy product page.
  2. Select SSL Certificates and select Manage for the certificate you want to rekey.
  3. Select Rekey your certificate.
  4. In the Certificate Signing Request (CSR) field, paste your new CSR, including ----BEGIN NEW CERTIFICATE REQUEST---- and ----END CERTIFICATE REQUEST----, and then select Add Change.
  5. Select Submit All Changes.

Your newly re-keyed certificate will become available shortly after submitting the new CSR, and we'll email you when the certificate is available.

Note: During the re-key process, you may have to verify your certificate request. You'll get an email from us if this is necessary.

Download your certificate files

  1. Go to your GoDaddy product page.
  2. Select SSL Certificates and select Manage for the certificate you want to download.
  3. Under Download Certificate, select a Server type and then select Download Zip File.

Your certificate will download.

Install your certificate

How you install your certificate depends on the type of server you are using. If you do not see your server or specific OS version in this list, please refer to your server documentation to install your certificate.

Most popular servers

Others

Once the certificate is installed, customers with macOS 11.4 or iOS 14.6 will not see the warning.

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