What is Persona?
Persona is GoDaddy's partner who performs identity verification for compliance with federal regulations.
Whose identity is being verified?
The identity verification is for the individual whose name is on the GoDaddy account.
What information do I need to provide?
You’ll need to provide some basic personal details like your full name, date of birth and possibly a government-issued photo ID (like a driver’s license, passport, or national ID card) or other personal documents.
How do I submit my documents?
You can securely upload photos or scans of your documents through the Persona integration. You’ll be guided step-by-step through the process.
What if I don’t have the required documents?
If you don’t have a government-issued photo ID, please contact our support team. We’ll do our best to help you find an alternative solution.
Is my personal information safe?
Yes, your information is kept safe and secure. Persona uses industry-standard security measures and we will never share your details with third parties except as required by law.
How long does verification take?
Most verifications are completed within a few minutes to a few hours. In some cases, it may take up to 1 business day if we need to review your documents further.
What happens if my verification is not approved?
We’ll let you know what the issue was and how to fix it—usually, you may need to submit a clearer photo or a different document. You can always reach out to our support team for help.
Will identity verification affect my credit score?
No, verifying your identity with us will not affect your credit score in any way.
What happens if I update the GoDaddy Good As Gold account owner name after completing identity verification?
You will be required to complete the Persona identity verification again for the new account owner before you can spend Good As Gold funds.
Can I use my prepaid funds before I’m verified?
To keep your account secure, you’ll need to complete identity verification before you can use your prepaid funds.
Do I have to verify my identity every time I add funds?
No, you only need to complete identity verification once, unless your account owner information changes or we are legally required to update it.
Why can’t I skip verification?
Identity verification is required by law for all customers who use our prepaid funds program. This helps prevent fraud and keeps everyone’s funds safe.
Where can I get help if I have trouble with verification?
If you run into any issues, our customer support team is here to help.