Managed WordPress Ecommerce Help

Troubleshooting GoDaddy Payments - Google Pay

If you have trouble connecting or using your GoDaddy Payments account and Google Pay™ integration, the steps below can help you resolve those issues:

You can choose one of the links below to proceed:

GoDaddy Payments and Google Pay integration isn't connected

It's possible that after enabling GoDaddy Payments and Google Pay, and completing the configuration process, the payment method isn't connected. You can check if that's the case by navigating at the WooCommerce > Settings > Payments page in your WordPress site and seeing the status next to the GoDaddy Payments payment method. For the connection to work, the status should be "Connected."

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GoDaddy Payments payout isn't available

If your payment method is connected and you've received orders but still haven't received a payout, make sure to check if you've received any email messages from the GoDaddy Payments team to your email inbox associated with your account. It's possible that there's information missing from your account that cause the suspension of deposits to your bank account.

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WooCommerce orders are failing

If you're seeing failed orders in the WooCommerce > Orders page of your shop, make sure to check the Notes on the right side of the page. For failed orders, there is usually a justification on what caused the failure which can be used to resolve this issue.

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Enable the debug mode for GoDaddy Payments and place a test order

If you need more information to troubleshoot this issue, you can enable the Debug Log feature for your payment method. This will log all relevant logs for both GoDaddy Payments and Google Pay, which you can then use to troubleshoot this or forward to the Care team to expedite the process.

The process to do that is:

  1. Go to WooCommerce > Settings > Payments, select the gateway, and change the Debug Mode setting to "Save to Log".
  2. Try to run another test transaction.
  3. Go to WooCommerce > Status > Logs and find the log from your transaction. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
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Contact the Care team

If none of the above work, contact our Care team by placing a Help Request from the Get Help page on the top of your WordPress site's admin menu.

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