Disable the WAF when troubleshooting
When troubleshooting websites, it can be necessary to disable the Firewall service to properly view the issue. Follow these steps to disable and re-enable the service while troubleshooting.
Required: If the dashboard looks different, jump to the new process.
Disabling the firewall for troubleshooting
- From the My Products page click on Manage for the Website security plan.
- In the Dashboard go to Firewall.
- Select the Gear icon on the product card for the domain in question.
- Select Firewall Status.
- Select Disable then Save.
Enable the firewall after troubleshooting
- From the My Products page click on Manage for the Website security plan.
- In the Dashboard go to Firewall.
- Select the Gear icon on the product card for the domain in question.
- Select Firewall Status.
- Select Enable then Save.
Required: If the dashboard looks different, use this new process.
Disabling the firewall for troubleshooting
The only way to disable the newest version of the WAF is by changing the DNS A records to point back to the hosting IP. Depending on how the site was enabled, there are different steps to take.
- Auto Setup
- Open a support ticket to request that the firewall is deactivated.
- Manual Setup
- Change the DNS A record for the apex and www. domain to point back to the host IP within the DNS manager.
Enable the firewall after troubleshooting
The DNS A records will need to be pointed back to the assigned firewall IP address. This can either be done manually or automatically.
- Please find instructions here.