Getting Started with GoDaddy Conversations

In this video, we'll show you the benefits of unified messaging and how the GoDaddy Conversations App can help streamline messages in your business.

Hi, I’m Emma. As a GoDaddy Guide, I have the awesome opportunity to explore and learn the latest marketing trends to help educate our customers. My favorite is social media and I'm stoked to be their go-to-guide for answers.

Emma

Hi, I'm Emily. As a GoDaddy Guide, I love being able to give our customers a mix of help, advice, and cheerleading. It's a huge step, starting your own business, and I want our customers to know that we have their back, whatever they need!

Emily

What is GoDaddy Conversations?

of a business phone line, but simplified.

Imagine managing all your customer messages

while your personal number stays private.

You can decide when to accept business calls,

after hours are sent straight to your business voicemail.

That's right, you don't have to juggle two phones.

Your second phone number works anywhere you have at cellular

And if you're using social media for your business,

with platforms like Facebook and Instagram.

Now, you can message customers from one place

without having to sign into multiple apps.

one unified inbox for all your calls, voicemails, texts,

In this video, we'll show you how to install the GoDaddy Conversations app on your smartphone.

Install GoDaddy Conversations on my iOS or Android

Hi, I'm Emily, and today we'll show you how to download

and install the GoDaddy Conversations app.

to connect with your customers across multiple platforms,

from your website, Facebook Messenger, Instagram,

Currently, it's only available to customers in the US.

And before we get started, ensure your device

runs on iOS 15 or Android 7 or higher, ready?

For iOS users, head over to the App Store,

search for GoDaddy Conversations, and tap on the app name.

If it's not showing up, you might be in a region

search for GoDaddy Conversations, and tap on it.

If it's not appearing, it could be due to your region.

Now just sign in with your GoDaddy name and password

that's your quick guide to getting started

In this video, we'll show you how to use your existing phone number in the GoDaddy Conversations App.

Use my existing number with GoDaddy Conversations

your existing phone number with GoDaddy Conversations.

But before we dive in, here are a few things to remember.

GoDaddy doesn't charge for transferring numbers,

Remember, you can't use GoDaddy Conversations

and some platforms won't send two-step verification codes

you need a paid GoDaddy Conversations plan.

If you're currently on a Conversations free trial,

Now, let's move on to how to transfer your number.

Get in touch with a GoDaddy Guide at 480-366-3550.

They'll help you get a paid plan, if needed,

and guide you to a link to submit your transfer form.

to your current carrier to complete the transfer,

which typically takes 5 to 10 business days.

If there's any downtime, it'll be minimal.

So, that's how you use your existing phone number

In this video, we'll show you how to import your smartphone contacts into the GoDaddy Conversations App.

Import my contacts to GoDaddy Conversations

I'll guide you on how to import your business contacts

from your phone into GoDaddy Conversations

make sure you have a business phone number

to US customers using the standalone Conversations app.

Open your GoDaddy Conversations mobile app

You can tap the checkbox next to each contact

If you wanna import all your contacts at once,

your selected contacts will appear in the Contacts list.

In this video, we'll show you how to record a custom voicemail message in GoDaddy Conversations.

Record a custom voicemail greeting in GoDaddy Conversations

And today I'm gonna show you how to record

First, open your GoDaddy conversations app.

Tap the arrow next to business calling and texting.

make sure you've added a business number first.

Now open the business calling and texting settings.

If the app asks for mic access, just hit allow.

When you're satisfied with your recording, just tap save.

with your new custom message when you are not available.

And that's how you record a custom voicemail greeting.

In this video, we'll show you how to turn on the Spam Call Filtering feature in the GoDaddy Conversations App.

Spam Call Filtering in GoDaddy Conversations

Hey there, I'm Emma, and today we're going to talk

how to turn on the feature in GoDaddy Conversations.

Well, spam calls, often called robocalls,

or unwanted calls aiming to sell services

or even collect your personal info for fraud.

It's not something you wanna deal with, right?

your business phone number comes with spam protection,

When switched on, all incoming calls are screened

Now, if the caller isn't on the list, all good,

and if they are listed, the call goes straight to voicemail

You might still receive the occasional spam call,

You can always review flagged calls in your inbox

And if a legitimate call is mistakenly flagged,

Now, unfortunately, since the list changes,

simply open your GoDaddy Conversations app,

tap the account icon, then business calling and texting,

then settings, and finally switch on spam call filtering.

In this video, we'll show you how to connect your Instagram Professional Account to GoDaddy Conversations on your smartphone.

How to Connect an Instagram Professional Account to GoDaddy Conversations

how to connect your Instagram business account

that will allow you to receive all your messages

Just a heads up, make sure your Instagram business account

because you'll need the Facebook login to gain access.

First, sign into your GoDaddy Conversations app

and choose the venture you want to connect to Instagram.

You may be asked to sign into your Facebook account

choose the Instagram account you'd like to connect.

You're all set to receive Instagram messages

directly in your GoDaddy Conversations app.

In this video, we'll show you how to read and reply to messages in the GoDaddy Conversations App.

How to Read and Reply to Messages in GoDaddy Conversations

Today we're gonna talk about how to respond to messages

from customers using GoDaddy Conversations

For mobile, open your GoDaddy Conversations mobile app

Select the conversation you'd like to respond to,

To reply, type your message in the box and tap "Send."

If you're a Websites Plus Marketing customer,

go to your Websites Plus Marketing dashboard,

and select "Conversations" from the navigation.

If you're using the standalone version of Conversations,

You'll see all your unarchived conversations.

Just select a conversation, type your response.

Your conversations are now organized and easily accessible.

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