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How do I read and respond to my chat messages?

When you enable Chat + Conversations on your website, your customers can get in touch through a real-time chat, or, when you’re not available, through automated messaging.

Chat messages go to your GoDaddy Conversations inbox, and you’ll find them in both the mobile app and on your website under Conversations.

You’ll also get an email message whenever a customer sends a chat message. You can then respond in GoDaddy Conversations or directly through email.

Here’s how to read your messages and reply to your customers.

  1. Sign in to your GoDaddy Conversations mobile app.
  2. In the menu at the bottom of the screen, tap Conversations.
    GDCONVERSATIONS-conversations-icon-iOS
    You’ll find a list of all your unarchived conversations.
  3. Tap the conversation you want to respond to. The full chat history will show.
  4. To respond, type a message in the box provided and tap GDCONVERSATIONS-conversations-icon-iOS Send.
  1. In a web browser, go to your GoDaddy product page .
  2. Scroll to Websites + Marketing and select Manage next to your site.
  3. From Dashboard, select Conversations. You’ll find a list of all your conversations.
  4. Select the conversation you want to respond to. The full conversation history will show, including any chats the customer had with your chatbots.
  5. To respond, type a message in the box provided and tap GDCONVERSATIONS-conversations-icon-iOS Send.

When a customer sends you a message through your website's chatbot, you’ll receive an email containing the same message. Reply directly to that email as you would to any other email.

The message will be added to the conversation in the GoDaddy mobile app and on your website under Conversations. You can then continue the conversation on the app, your website or on email.

If you do not see the message in your email inbox:

  • Check your email spam folder.
  • Make sure mail.conversations.godaddy.com is on your allowlist as a secure sender.
  • Check that the email address you’re using matches the email address you set up for your website's chatbot. By default, you'll receive email notifications on the primary email address associated with your GoDaddy account. To change it, follow the steps for managing your email notifications

More info

  • Update Website Messaging to Chat + Conversations
  • Connect GoDaddy Conversations to my Facebook business page
  • Connect GoDaddy Conversations to my Instagram business account
  • Manage email notifications for Chat + Conversations