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Please i like to request a refund for a domain charge

please i like to request a refund that was just done on my account few mintues a . i was debted USD60 for a transaction i didnt do nor authorize. kindly refund back ASAP

7 REPLIES 7
Super User III
Super User III
Solution

Re: Please i like to request a refund for a domain charge

@adenijitunde 

 

In order to request a refund you will need to contact phone support or live chat. Most of us on the boards here are volunteers and we don't have access to your account information. When you call in or chat, be sure to have your customer number and access pin handy for a smoother process. Links for contact are at the top of this page.



I am a GoDaddy End User - Just Like You
* Please note that I offer free advice on this forum. I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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please i need my refund ooo

please am trying to get a refund but cant chat with godaddy support live. i was debited for a renewal today. which i already cancel the renewal on my account. please kindly help refund USD59.88

Super User III
Super User III

Re: please i need my refund ooo

@adenijitunde 

 

I've combined this post with your previous one. Again, no one on this community board will be able to assist with a refund. You MUST contact phone support or live chat in order to do this. 



I am a GoDaddy End User - Just Like You
* Please note that I offer free advice on this forum. I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community


Re: Please i like to request a refund for a domain charge/?isc=gdcommment

Please none of the option is available. i made calls to the support number,
i was talking to a machine and yet, it keep telling me that my customer
number is not found. kindly help provide another option as this issue is
really urgent cos it giving me total bad impression towards godaddy.

--
adeniji
Community Manager
Community Manager

Re: Please i like to request a refund for a domain charge

Sorry you're having trouble getting through to our care team, @adenijitunde. If you need to speak with support and don't wish to call, you can reach out to our chat support team. They are available Monday - Friday on the United States - English version of our website, by visiting this page. If you have trouble seeing the chat button load, please try using a chrome incognito or FireFox private browsing window. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

Re: Please i like to request a refund for a domain charge

I have the same issues and the godaddy live chat TAKE FOREVER to LOAD UP... I have used several hosting and domain platform with easy access to their live chat.. but with godaddy? They are WORSE as it never LOADS UP... I spent over 2hrs behind my PC with the tab opened, hoping it will load up and it never did. Did just that for three days.. I HAD TO GIVE UP 

Moderator
Moderator
Solution

Re: Please i like to request a refund for a domain charge

Hi @joifeolu,

 

Welcome to the Community!

 If calling isn't an option for you, our live chat is available Monday-Friday from 5am-6pm Arizona time (MST) on the US/English home page (https://www.godaddy.com/help/contact-us). While our chat team is helping other customers, the chat option may not be on-screen until the next agent is available.

 

You'll want to check the GoDaddy refund policy to see if your renewal is refundable. Than you can use these instructions to cancel the product in the account. Refunds upon cancellation are not automatic - you will need to contact a customer support agent to have it processed for you.

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support