CNAME Help please

[michlz24]

I am trying to create a CNAME to publish from Wishpond to my domain 

I continue to get the "unexpected error occurred"

Can you please tell me what I am doing wrong?

Thank you

[Nate]

Try clearing your cache and/or using a different browser.  If that does not work contact support with your user ID and PIN handy.

[michlz24]

Thanks but neither of these actions deal with the issue I am having - it is still coming up as an unexpected error has occurred

[Nate]

If you're unable to resolve this on your end contact support so they can take a look.

https://www.godaddy.com/help/contact-us

[JesseW · Accepted solution]

Hi @michlz24. In addition to what @Nate said, I'd also make sure you don't have an A Record entry for www in your DNS settings. You can't have both a CNAME and A Record for www for your domain.