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Can not unlock domain - option not available

hi everyone, my .com domain is about to renew in 29 days but i want to cancel it. now i need to unlock it first but when i go into advanced settings and try to find the edit toggle it is not there. how shall i unlock it? hope someone can help.

 

thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Super User I Super User I
Super User I
Solution

Re: Cannot unlock domain - option not available

It looks like you have Protected Registration, but you can't make changes to it without 2-step verification enabled on the account.  Here is how to enable 2-step verification.

View solution in original post

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Super User I Super User I
Super User I
Solution

Re: Cannot unlock domain - option not available

The Protected Registration would need to be removed before the domain can be unlocked.

 

https://www.godaddy.com/help/cancel-protected-registration-1292

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9 REPLIES 9
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Moderator
Moderator

Re: Cannot unlock domain - option not available

Hi @connnnn,

 

Thanks for posting. If you want to delete the domain it should not require you to unlock it, you can delete a domain following these steps. But if you are trying to transfer the domain to a different registrar you will need to unlock it, you can see the full steps for transferring a domain here.  Hope that helps!

 

 

Lisi - GoDaddy | Community Moderator
24/7 support available at x.co/247support
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Re: Cannot unlock domain - option not available

Hello and thanks for your reply. When I follow the steps in the article "Delete products in my GoDaddy account" once I click on cancel renewal I get a pop up saying "This product can't be cancelled at this time please contact customer service". 

 

What shall I do? I can't stop auto renewal. Thank you.

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Super User I Super User I
Super User I

Re: Cannot unlock domain - option not available

It sounds like you may have Protected Registration.  That would need to be removed before the domain can be canceled.

https://www.godaddy.com/help/cancel-protected-registration-1292?

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Re: Cannot unlock domain - option not available

捕获.PNG

hi and thanks for the reply. i checked and it says this. doesn't seem to be protected.

pls let me know what else i can do.

 

thanks

Highlighted
Super User I Super User I
Super User I
Solution

Re: Cannot unlock domain - option not available

It looks like you have Protected Registration, but you can't make changes to it without 2-step verification enabled on the account.  Here is how to enable 2-step verification.

View solution in original post

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Re: Cannot unlock domain - option not available

I enabled the Protected Registration and the domain is still locked.  There is no option to turn domain lock off. 

 

Domain lock on.jpg

Highlighted
Super User I Super User I
Super User I
Solution

Re: Cannot unlock domain - option not available

The Protected Registration would need to be removed before the domain can be unlocked.

 

https://www.godaddy.com/help/cancel-protected-registration-1292

View solution in original post

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Re: Cannot unlock domain - option not available

protected registration on my domain was never set up but still my domain is locked and they is no option to unlock it

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Super User I Super User I
Super User I

Re: Cannot unlock domain - option not available

@picantoIt does protect the registration from purchase.  First go thru the set-up and then you'll be able to cancel the product.

https://www.godaddy.com/help/cancel-protected-registration-1292