If the domain was part of an expired domain auction, it can take up to 2 weeks for that domain to appear within your account. If the domain is not an expired domain, you can view this guide on how to proceed. If you have any further questions about issues specific to your account, I'd recommend reaching out to support as this community is not an outlet to our support team. Thank you!
Heather - GoDaddy | Community Moderator 24/7 support available at x.co/247support