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Can't Access Webmail After moving to Brazil

Worked fine in USA.  After moving to Brazil, I can't access webmail using Safari or Firefox.  Safari freezes and Firefox gives me "server not located."  I have been on Chat with go daddy support THREE times and tried ALL of their suggestions.  They said there is nothing else they can do for me.  I need a smart person to help me out because godaddy's "Award Winning Support Team" is stumped!   I CAN access on my wife's MacBook, but not mine!  It's weird and I cannot detect any differences with our settings.  I have tried the following: 1) Changed Password; 2) Reset Browsers: 3) Cleared cookies, caches, history; 4) Restart laptop 5) checked system updates; 6) Tried Private Browsing Windows 7) Lowered Security Settings to accept pop-ups, etc... 8) I've tried launching email from my products page; 9) i've tried accessing email through sso.secureserver.net and sso.godaddy.com...Any more suggestions?

2 REPLIES 2

Re: Can't Access Webmail After moving to Brazil

After three days. it decided to load and not freeze.  I have no idea why it was not working, but it resolved.

Solution

Re: Can't Access Webmail After moving to Brazil

I figured out how I solved this problem.  I ran across a help thread here: https://www.godaddy.com/community/Managing-Email/DNS-PROBE-FINISHED-NXDOMAIN-eror-when-log-in-to-htt... and followed the instructions.  It didn't appear to work at first, so I deleted the changes to the DNS.  Then discovered my email had finally loaded in another open tab.  When I tried again the next day, the problem was back.  So, I changed the DNS as per the video below again and, Voila! it worked.  It is still strange that on my wife's MacBook it has always loaded without any changes.

 

https://www.youtube.com/watch?v=GAVv6c9-Wco&t=16s