Worked fine in USA. After moving to Brazil, I can't access webmail using Safari or Firefox. Safari freezes and Firefox gives me "server not located." I have been on Chat with go daddy support THREE times and tried ALL of their suggestions. They said there is nothing else they can do for me. I need a smart person to help me out because godaddy's "Award Winning Support Team" is stumped! I CAN access on my wife's MacBook, but not mine! It's weird and I cannot detect any differences with our settings. I have tried the following: 1) Changed Password; 2) Reset Browsers: 3) Cleared cookies, caches, history; 4) Restart laptop 5) checked system updates; 6) Tried Private Browsing Windows 7) Lowered Security Settings to accept pop-ups, etc... 8) I've tried launching email from my products page; 9) i've tried accessing email through sso.secureserver.net and sso.godaddy.com...Any more suggestions?
Solved! Go to Solution.
I figured out how I solved this problem. I ran across a help thread here: https://www.godaddy.com/community/Managing-Email/DNS-PROBE-FINISHED-NXDOMAIN-eror-when-log-in-to-htt... and followed the instructions. It didn't appear to work at first, so I deleted the changes to the DNS. Then discovered my email had finally loaded in another open tab. When I tried again the next day, the problem was back. So, I changed the DNS as per the video below again and, Voila! it worked. It is still strange that on my wife's MacBook it has always loaded without any changes.