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Can't add account on Outlook-Android

I follow the instruction on this link to add the Office 365 From GoDaddy account with my android phone and it doesn't work at some time.


I can do the step 5. Entr your GoDaddy Office 365 email password and tap Sign In.

Then I got a blank page with a turning icon in the middle that never stop. I let the phone screen open and after one hour nothing more happens.


I tried 2 more times and I always got the same result.


Phone is Samsung S5 Neo.

I already have one other account with outlook that is up and running.


Anyone has already got this problem/know something about that?


Thanks all,




Re: Can't add account on Outlook-Android



I had the same issue and just found this workaround. Godaddy does not know how to fix this which is horrific. 


Try this;

  • Remove outlook from phone in the play store.
  • Also, remove MS Word and Excell.
  • Log into your Outlook account from the phones Chrome Browser.
  • Once in it will ask if you wish to add Outlook to your home screen.
  • Click yes and it will install the app and work properly.

Re: Can't add account on Outlook-Android

Thank you very much for your reply.


I didn't make what you suggest me to do, because I just realized that I didn't initialized my office mailbox.

Once I initialized it, it automagically work on my android device.


Thanks anyway for taking the time to help me.




Re: Can't add account on Outlook-Android

You are a Genius. I bow to your authority!! Robot Happy

Re: Can't add account on Outlook-Android

Hi, I have the same problem. Can you tell me how you initialise your account?

I have outlook on my samsung note 9 and i cant seem to add my account. I have outlook on my laptop and my email account is working fine.


Thanks in advance for your help