So one of our shareholders had the company email on his phone. We had an issue with him and needed to remove the email from his phone. I changed the password and as per the GoDaddy agent i talked to he would be removed within 24 hours.
It was 3 weeks and today he was sending emails from the company account. I had changed the password to a completely different and unrelated password and he would not have been able to have guessed it. The only explanation is that using his iphone email client he was still able to use the email
I changed the password again and turned off mobile access for the email. However I notice my outlook app on my PC is still able to retrieve and send emails.
How do I reach go daddy complaint department for compensation regarding this issue? And why am I able to still retrieve and send emails after changing the password for the account?
Thanks all for your help