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annep
New

Emails not purged

I purged bulk email - still shows 6 messages are there (They are NOT).

I purged trash - still shows 3 messages are there (They are NOT).

Not sure why they aren't at 0.

Anyone have a clue as to why these folders aren't at 0 after the purge?

AP
2 REPLIES 2
GaryA
Moderator

Hi @annep, thanks for posting.

This can sometimes be caused by a syncing issue with the email address. If that is the case, you would need to contact Support to have it resolved.

^Gary

Gary - GoDaddy | Community Moderator
24/7 Support | Check System Status
siteblock
New

Recently messages that I have purged from my email are showing up again when someone sends a reply. This was very confusing at first because I thought the original email had been resent due to some oversight on my part. Now I see the pattern. How do I make it stop doing this?