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Issues with creating e-mail

Hi, 

I have purchased a domian and the "e-mail + office" package,but am encountering problems with registration of the e-mail address.When I fill out the "Create New E-mail Account" form and submit a pop-up ("Before you continue") comes up with a request  "We noticed that some info in your GoDaddy account isn't quite right. You need to update this information before we can create your Office 365 user.".

 

There is a form with three input fields - "Country / Region"; "State / Province" and "Zip / Postal". I can fill this information, but when I click "Save&Continue",nothing happens. Even the pop-up does not disappear.

 

Do you have any idea how to proceed? Is there some special requirement for my home country (Czech Republic) that needs to be met?

 

Thanks

 

 

 

 

 

2 REPLIES 2

solved already - the format of the postal code had to be changed

Hi @Vincenzo

I suggest trying to create the email account within a different browser. There are no specific requirements for your region. If that does not resolve the issue, you will need to reach out to our support team. 

KayJay - GoDaddy | Community Moderator
24/7 support available at x.co/247support