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Migrating My Email Address & Retrieving My Old Messages From That Address

Hello everyone.


The reason for my messaging the community support, is I used have a email account rhysk@videogamesutopia.com for my website.
Subsequently, I forgot to renew my account and the account was closed.

I then decided to buy another email account for my domain and received a message saying I already had an account and would I like to migrate the previous account to my current email account.

My question is, how to I retrieve my old messages from old account and transfer to my new account please?




1 ACCEPTED SOLUTION

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Super User III
Super User III
Solution

Re: Migrating My Email Address & Retrieving My Old Messages From That Address

@Avatar101

I am in end-user like you are so I cannot contact GoDaddy on your behalf. What I was suggesting Is that since this is something directly from GoDaddy you need to contact them for next steps as to how this migration would work
I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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6 REPLIES 6
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Super User III
Super User III

Re: Migrating My Email Address & Retrieving My Old Messages From That Address

@Avatar101 

 

Can you post any screen captures of what the message said about migrating the mail - and also what type of account did you purchase??

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

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Re: Migrating My Email Address & Retrieving My Old Messages From That Address

Hi PL281.

Thank you for responding to my message.
Yes I have posted a screenshot of the message they sent me.


I purchased a Email Plus 50 GB email storage plan for my website.
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Super User III
Super User III

Re: Migrating My Email Address & Retrieving My Old Messages From That Address

@Avatar101 

 

The screen post didn't show... If this was something from Godaddy I would call into support to have them assist you

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

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Re: Migrating My Email Address & Retrieving My Old Messages From That Address

Hello PL281.

Thank you for responding, that would be grateful appreciated if you could notify support about my query.

This is the message I received from Go Daddy below:



Existing Mail

"You've got mail looks like you may have already have email accounts on videogamesutopia.com with another mail provider.


When you create your office 365 accounts, you won't be able to use these previous email addresses.


But don't worry, we can move all your emails attachments, contacts and folders without disrupting your day to day.

You'll get full service migration with zero down time and 24/7 support call 02070841810 to check with a migration expert."

Thank you.
Highlighted
Super User III
Super User III
Solution

Re: Migrating My Email Address & Retrieving My Old Messages From That Address

@Avatar101

I am in end-user like you are so I cannot contact GoDaddy on your behalf. What I was suggesting Is that since this is something directly from GoDaddy you need to contact them for next steps as to how this migration would work
I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post

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Re: Migrating My Email Address & Retrieving My Old Messages From That Address

My apologies for the late responsePL281.

 

I appreciate that, thank you for your help.