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Outbound HTTPS not working - cURL error 6: Could not resolve host: jetpack.wordpress.com For JetPack

Hi,

 

I have Godaddy Starter Linux Hosting Plan.

 

I am running a WordPress website with Lets Encrypt SSL. I am unable to connect the Jetpack plugin.

 

I am receiving error like this  : Outbound HTTPS not working

cURL error 6: Could not resolve host: jetpack.wordpress.com
 
Here is the screenshot which may help you https://prnt.sc/rs5xrw
 
I have also raised issue at plugin forum (https://wordpress.org/support/topic/curl-error-6-could-not-resolve-host-jetpack-wordpress-com-3/) but they said there is an issue from Hosting.
 
I have contacted Godaddy Support for two times and chat for them for 5 hours but they are saying that there is nothing related to hosting.
 
Does anyone facing the same issue?
 
Any help will be appreciated.
6 REPLIES 6
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Super User III
Super User III

Re: Outbound HTTPS not working - cURL error 6: Could not resolve host: jetpack.wordpress.com For Jet

@InfornWeb 

 

What is your domain name?

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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Re: Outbound HTTPS not working - cURL error 6: Could not resolve host: jetpack.wordpress.com For Jet

Hi,

Thanks for your response.

 

I am running WordPress Multisite.

My Primary domain is : https://demo.infornweb.com and another site is : https://premium.infornweb.com/

 

Thanks for your help on this

Highlighted
Super User III
Super User III

Re: Outbound HTTPS not working - cURL error 6: Could not resolve host: jetpack.wordpress.com For Jet

@InfornWeb 

 

How are you configuring the SSL - are you forcing the SSL connection - You may want to run the Really Simple SSL Plugin.

 

Here are some things I would test

1) Setup a "single" WordPress site on your server and see if that connects - if so then you know it's not the server

 

2) In the cPanel PHP settings - double check that curl is enabled.

 

3) disable all plugins except for Jetpack and see if it connects to rule out plugin conflict.

 

I can't think of a reason why this wouldn't connect otherwise - I do not believe it is a server issue - but it is possible. These are the troubleshooting steps I would suggest to go through first.

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

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Re: Outbound HTTPS not working - cURL error 6: Could not resolve host: jetpack.wordpress.com For Jet

Hi,

Thanks for your response.

 

As per your step,

1) Setup a "single" WordPress site on your server and see if that connects - if so then you know it's not the server
Ans - I have tried this on http://dev.infornweb.com but got the same error

 

2) In the cPanel PHP settings - double check that curl is enabled.

Ans - It is enabled

 

3) Disable all plugins except for Jetpack and see if it connects to rule out plugin conflict.
Ans - I have tried this on http://dev.infornweb.com but nothing happen

 

As per my knowledge the Jetpack outbound request is blocked. The Jetpack support team is saying that there must be something from your hosting. There is nothing related to Jetpack.

Highlighted
Super User III
Super User III

Re: Outbound HTTPS not working - cURL error 6: Could not resolve host: jetpack.wordpress.com For Jet

@InfornWeb 

 

You need to enable SSL on the single site - Jetpack is saying there is an SSL issue - after you enable SSL on that site let's see what you get

 

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

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Re: Outbound HTTPS not working - cURL error 6: Could not resolve host: jetpack.wordpress.com For Jet

This issue keeps on reappearing.

No offered a solution to my query as well. Here's the thread: https://sg.godaddy.com/community/cPanel-Hosting/Wordpress-cannot-connect-to-Jetpack-and-Akismet-plug...

 

I'm subscribing to this thread as well.