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    Appointment widget

    Hello, is it possible when customers receive text notifications that they can reply to them. It appears currently it originates from a 480 number and they cannot reply, so if there is an issue one would never know.

    3 REPLIES 3
    Highlighted
    Community Manager
    Community Manager

    Re: Appointment widget

    Hi @straka2u. Thanks for being part of GoDaddy Community! Unfortunately, SMS is currently only used for sending notifications, so there wouldn't be a way for your customers to reply to the text they receive. However, the email notifications that go out as part of the appointment/event do provide your contact number and email in case they need to get in touch with you. Hope that helps. 

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.
    Highlighted

    Re: Appointment widget

    Jesse,

    Sure I understand, but the customers have no idea that they can't reply and more than once I have had a customer state, did you get my text? And since I have no control over the message that goes out, I cannot tell them. It's a good service no doubt, but needs some tweaking to actually be a really good service for business. Also, not all customers give email and prefer txt only. Are there alternatives or is this it? Thanks for your reply.

    Jeff

     

    Highlighted
    Former Employee

    Re: Appointment widget

    @straka2u Thank you for your feedback. We will consider addressing this need. Please keep the suggestions coming.

     

    Pianpian 

    GoDaddy product manager

    Pianpian, GoDaddy product manager