Websites + Marketing Help

Add digital products

In your Websites + Marketing Online Store, you may want to offer digital products, such as downloadable documents, videos or audio files. Websites + Marketing sites can have both digital products and physical products, which are shipped to your customers.

Note: Adding digital products is not available on mobile devices.

  1. Go to your GoDaddy product page.
  2. Scroll to Websites + Marketing and select Manage next to your site.
  3. On your Dashboard, expand Store, and then select Products.
  4. Select the Add button to add a new product.
  5. Choose the Video/Digital product type.
    Select Digital button
  6. Start by entering a Product name and a Price, which are required fields. Fill in the remaining fields as needed.
    • Image or video: Products with images are more appealing. Select either button and browse to the file you want to use and choose Open.
      Note: Images must use JPG, JPEG, GIF or PNG format and can't exceed 10MB each. (You can upload images up to 5000 by 5000 pixels, but their maximum display will be 1920 by 1080 pixels.)
    • Sale price: Shows sale price with regular price crossed out
    • Tax category: By default, the category is set to Digital Products. If the product is taxable, change the menu set to Standard or select Non-taxable.
    • Visibility: Switch the toggle for Visible on my store to no to hide seasonal items or if you plan to display multiple products simultaneously later.
    • Categories: Make it easier for customers to find items by creating categories, such as clothing, housewares, toys. For more on creating subcategories, see Add product categories.
  7. Use the tabs to add more details and provide the digital product.
    • Description: Add details about the product. manually, or select Suggest Description to have one auto-generated.
      • Use Suggest Description to have an AI-generated description created for your product. You can copy the text or regenerate it by selecting Show me another draft, and when you're happy with the output, select Insert.
      • Note: Having at least one product image and a product title will help the AI generate a more accurate description.
    • Downloadable Content: Select Add File. After adding and naming your product file, select Save to upload it.
      Note: You may upload up to 10 files per product. Almost all file types are allowed (MP3, MP4, M4A, ZIP, CSV, XLS, etc.) and each can't be larger than 2 GB. Your customer gets a unique URL for each file and can download the file up to 3 times.
    • Search Engines: Automatically adds a direct link to this product, which you may edit.
  8. Select Save again when you're done or select Save and Add Another to add more products.
    Note: You can add no more than 5,000 products to your Online Store — in any combination of physical and digital products. You can bulk upload no more than 100 products at a time. While you can add or import products to your store, there's no export option.
  9. To make your changes live, publish your site.

This video covers adding products and product images, as well as pricing, tax, payments and shipping for your online store.

Related steps

To reset the download limit on to the digital product's order page:

  1. On your Dashboard, expand Store, and then select Orders.
  2. Select the digital product's order.
  3. Scroll to Files.
  4. Select Reset Limits.
  5. Select OK to reset the download limits for all files associated with this order.

To resend the download link to your customer from the digital product's order page:

  1. On your Dashboard, expand Store, and then select Orders.
  2. Select the digital product's order.
  3. Scroll to Files.
  4. Select Resend Links.
  5. Select OK to send the download links to the customer's email associated with the order.

More info

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