Managed WordPress Ecommerce Help

Manage orders in WooCommerce

WooCommerce includes a robust set of tools to manage your store's orders. When combined with the various additional features available within Managed WooCommerce Stores, as well as other 3rd-party WooCommerce plugins, WooCommerce empowers you to manage your orders in whatever way works best for your business.

In this article, we'll provide an overview of the various different order management features within your WooCommerce store and how to best utilize them for optimal productivity.

Viewing WooCommerce orders

When it comes to order management, nearly every task will start with accessing the order from within your WordPress admin.

To learn more about how to access your orders, see our article on reviewing your WooCommerce orders.

Generating order reports

Running a successful ecommerce store is more than offering great products - it's keeping track of everything from initial site visits to the final shipment. By utilizing the various reporting options within your WooCommerce store, you can even drive more profits by optimizing each aspect to its fullest potential.

For more information on the different reporting options available within your WooCommerce store, see our overview on WooCommerce reporting.

Managing order statuses

Inside of your WooCommerce store, there are various order statuses that can be utilized to keep track of different stages in the order process. The standard order statuses are as follows:

  • Pending payment
  • Failed
  • Processing
  • Completed
  • On hold
  • Refunded
  • Authentication required

In addition to the statuses that are built into WooCommerce, additional custom order statuses can be created to further customize your workflow.

For more information on the built-in order statuses or to learn how to create a custom WooCommerce order status, see the following articles:

Invoices and packing slips

When processing business-to-business (B2B) orders, you may need to provide the customer with an invoice and/or packing slip. To learn more about how you can automatically generate these from incoming orders, see our article on printing WooCommerce order invoices and packing slips.

Managing shipments and tracking numbers

It's important to keep track of shipping information for both yourself and your customers' records. Within each order, shipment information can be added, removed, or updated as an order's status progresses. By integrating your WooCommerce site with your shipping process, you can even perform actions when shipping information is updated, such as sending a shipment notification when an order has been marked as shipped.

For more information on managing shipments and tracking numbers, see our WooCommerce shipping and tracking overview or one of these handy links:

Order notifications

Order notifications can keep both you and your customers in the loop at all times. Emails or text messages can be sent whenever an order's status has changed, making sure that you never miss a beat.

For more information on configuring order notifications, see these useful articles:

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