Troubleshoot sending a test email and not receiving it

If you've sent a test email and haven't seen it come through to the inbox you sent it to, read on for some things you can try.

Are you:	Then, try this:
Sending TO and FROM the same email address? or Sending TO and FROM the same domain?	Send your email again, to a different email address than your From Email. Temporarily change your From Email, just to send your test. But make sure to change it back, when you send your campaign, for real.
Sending an email to a completely different address?	Look into having your recipient allowlist your email address, domain, or the IP addresses that your email might be sent from.

More explanation on the problem

Sending to yourself, from yourself, using an outside email server (in this case, GoDaddy Email Marketing) results in your filters thinking your campaign is spam. It sees that the email is displaying your own address as the From Email. However, it also knows that the email did not originate from your own email provider—the email technically came from our servers.

This can also happen if you're simply sending from an address at a certain domain to another address at the same domain. For example, sending to jim@coolexample.com, FROM molly@coolexample.com.

Making an email that originated elsewhere look like it came from you is a common spammer trick. So, to protect you, most email providers have automatically added this pattern into their spam filters. Sometimes you can find the email in your spam folder, but sometimes it will be blocked completely.

More info

• Allowlisting email IPs and domains
• Do I need SPF or DKIM validation to send campaigns?
• Sending from these addresses will cause bounces
• How can I avoid having my emails blocked by spam filters?
• How can I avoid email marketing "marked as spam" abuse complaints?