Cancel and refund an order with my online store

Occasionally, you may need to cancel orders and refund the purchase price to your customers.

1. Go to your GoDaddy product page.
2. Scroll down, expand Websites + Marketing and select Manage next to your site.
3. On your dashboard, expand Store, and then select Orders.
4. Click anywhere on the unfulfilled order you want to cancel to open the order and view the details.
5. On the top status bar of the order page, select Menu Options.
6. From the dropdown menu, select Cancel Order.
7. When asked if you want to cancel this order, select Yes. Your customer will automatically receive a cancellation email.
8. Coordinate the refund with your customer through your chosen payment processor.
9. At the bottom of the order summary, select Mark Refunded.
   Note: Your customer won't automatically be notified of this action.

More info

• Set up taxes
• Add products to my online store
• Customize my order and appointment confirmation emails