Websites & Stores / WordPress Hosting

WP Premium Support

Need help maintaining WordPress? We’ve got your back.

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Our WordPress experts have you covered.

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Fix problems fast

Header image not in the right place? WordPress plugin causing you grief? Let us fix it quick.
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Manage administrative tasks

We can do the admin database work or set up redirects so you’re free to focus on your business.
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Optimize performance

Is your WordPress site running slow? Our experts can bring it up to top speed.

Which plan is right for you?

Pick your plan based on how much you will need done per month. Credits go towards tasks completed by our experts. Every task in the WordPress Premium Support catalog costs one credit, regardless of the amount of time taken. All plans include Site Recovery. 

Starter

1 monthly credit

R710,99 /mo

You pay R710,99 today

Renews Oct. 2022 for R710,99/mo (R710,99 total)

Basic

3 monthly credit

R1 041,99 /mo

You pay R1 041,99 today

Renews Oct. 2022 for R1 041,99/mo (R1 041,99 total)

Most Popular

Deluxe

5 monthly credit

R1 301,99 /mo

You pay R1 301,99 today

Renews Oct. 2022 for R1 301,99/mo (R1 301,99 total)

Ultimate

10 monthly credit

R1 952,99 /mo

You pay R1 952,99 today

Renews Oct. 2022 for R1 952,99/mo (R1 952,99 total)

Not sure which plan to choose? Call 087 550 2180 for a free consultation today.

WP Premium Support service catalog

What kind of tasks can our WordPress experts do for you? A lot, as it turns out.
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Theme maintenance

Every WordPress theme needs maintenance, and who wants to deal with that? Let our experts handle it for you.
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Theme Maintenance

Make sure your site looks great. Select from any of the categories below. Each bullet represents one credit.

Install, change or update a theme

  • Install and activate one custom theme, purchased theme or theme from the WordPress catalog
  • Update any number of installed themes to the current live release of theme using WordPress Dashboard
    -If none are specified, we will update the currently active theme
  • Manually update one theme
    -Example: A specific version provided to us by uploading it to the hosting account

Troubleshoot and fix theme errors

  • Enable logs and/or WordPress debug mode to diagnose the issue
  • Attempt to resolve the issue if the website or logs reveal a theme related error

Create and activate a child theme

  • Create and activate a child theme

Customize a theme

  • Modify one of the following for a theme:

(Each modification along with one revision will consume one credit.)

OK
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WordPress development

Want to install a plugin? Maybe change your config file? We got it covered, no sweat.
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WordPress Development

Get your site’s backend squared away right. Select from any of the categories below. Each bullet represents one credit.

Install a comment system

  • Install the Disqus comment system plugin

  • Instructions provided to import comments from standard WordPress system

Install, activate or update a Plugin

  • Install and activate one custom plugin, purchased plugin or plugin from the WordPress catalog

  • Update any number of installed plugin(s) to the current live release using WordPress Dashboard

    -You must specify which plugin(s) to update.

  • Manually update one plugin

    -Example: A specific version provided to us by uploading it to the hosting account

Troubleshoot and fix WordPress plugin issues

  • Enable logs and/or WordPress debug mode to diagnose the issue

  • Attempt to resolve the issue if the website or logs reveal a plugin related error

Config file changes

  • Enable a specified PHP module installed on the Hosting (up to 5)

  • Modify the value of a PHP setting (up to 5)

  • Enable or disable debug mode

  • Disable wp_cache

  • Generate WordPress configuration file Authentication Keys

  • Remove the FTP prompt when installing or updating a plugin

Troubleshoot and fix a contact form issue

A php.ini, web.config, or .htaccess will be edited or created based on the request.

OK
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Database management

Permalinks, MySQL optimization and fixing connection strings. Sounds like fun, right? Nope. But we can do it for you.
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Database management

Ensure that your database is working smoothly. Select from any of the categories below. Each bullet represents one credit.

Database find & replace

  • Update up to five domain, data or table prefixes in a WordPress database

    -"Data" Example: Change company name from ABC to XYZ across all pages and posts

Fix WordPress database connection strings

  • Update database connection information in WordPress configuration

Update, activate, or reset WordPress permalinks

  • Update WordPress permalinks to any of the predefined styles or a custom style

  • Diagnose and attempt to fix any permalink-related errors

    -If necessary, create configuration file

Import or export WordPress database

  • Import one WordPress database from a backup to the specified database

    -Example: .sql file

  • Export one WordPress database and place the file into the hosting account

Optimize WordPress database

  • Optimize WordPress database by removing gaps in the data
OK
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Website evaluation

Getting your site indexed on Google and optimizing your page can be confusing. Fortunately, our experts can take care of it.

Website Evaluation

Make sure your website is working well. Select from any of the categories below. Each bullet represents one task.

Check Google indexing

  • Confirm WordPress is not blocking search engines from crawling one site

  • Evaluate and report on the following:

    -URL Canonicalization

    -Appropriate title pixel length

    -Appropriate description length test

    -Sitemap

    -Robots.txt file

    -Home page image descriptions

Evaluate page optimization

  • Evaluate and report on the following

    -Website load time

    -Plugins

    -Site size

    -External Scripts

  • Provide recommendations based on the report

OK
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Administrative updates

Let us handle the boring stuff, like optimizing your images and setting up redirects. That way you can focus on the fun things.

Administrative Updates

We can do the admin work you don’t want to do. Select from any of the categories below. Each bullet represents one credit.

Optimize Images

  • Reduce the load time of a site by reducing the size of images without affecting their quality

Add a favicon

  • Add a Favicon using the provided image

  • Convert image to proper format

Set up WordPress redirects

  • Configure up to five redirects

    -Note: You must specify which redirect(s) are needed

Preventing WordPress comment spam

  • Install comment spam prevention plugin. If you do not have one in mind, we will install Akismet

  • Modify discussion settings

  • Examples:

    -Add requested items to comment blacklist

    -Disable comments for the entire site

    -Disable trackbacks for the entire site

    -Disable comments on old posts

    -Limit number of links in comments

    -Remove all comments, either active or pending, upon request

    -Disable comments or trackback on individual pages (up to five)

    -Disable external comment requests

Miscellaneous

  • Install or Update IonCube loader

  • Unzip a zip file

  • Move or copy a WordPress site to another folder

  • Troubleshoot and fix login issues

  • Troubleshoot and fix image issues

  • Troubleshoot and fix media upload issues

OK
Learn More
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WordPress Core

Having problems with your WordPress installation or other core issues? Let our WordPress developers take care of it for you.
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WordPress Core

Ensure that your WordPress install is done the right way. Select from any of the categories below. Each bullet represents one credit.

  • Install WordPress

  • Troubleshoot and fix WordPress core file errors

  • Update WordPress to a new version

  • Troubleshoot and fix the White Screen of Death

  • Troubleshoot and fix a 500 Internal Server Error

OK
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We love to help. Seriously.

Still not sure what you need? Give us a call. We’re happy to help, even if you’re not a customer. Call us at 087 550 2180 and we'll chat — or get back to you as soon as we can.

Frequently Asked Questions

What is WP Premium Support?
It’s a subscription-based service, available 24/7/365, that provides assistance or fixes for WordPress-related issues that come up at a moment’s notice.

What are the benefits of WP Premium Support?
Peace of mind. Knowing that you have a WordPress expert available anytime to help you solve problems takes a load of stress off your shoulders. Not to mention, it’ll save you a ton of time.

Which tasks can WP Premium Support help me with?
Theme maintenance, WordPress development, database management, website evaluation and administrative updates, just to name a few.

Which plan is best for me?
That depends on how much help you need. Each task costs one credit, and we offer 1-, 3-, 5- and 10-credit plans. If you think you’ll need more help, you’ll save money with a higher credit plan.

What is a credit?
Each task from the WP Premium Support catalog uses one credit, regardless of the amount of time taken. If our developers find that additional tasks are needed to solve a problem, you will be notified to approve of the additional credit usage.

What happens if I don’t use all of my credits?
WP Premium Support is based on a monthly credit cycle. Every month, WP Premium Support credits reset and do not roll in to the following month. When a task is submitted, the credit is consumed and placed in a pending status until the request is closed, consuming the credit in the cycle in which it was started.

Are there any tasks or sites that fall outside the WP Premium Support scope?
Yes, WP Premium Support is not available for certain tasks or sites. Click here to see a full list of WP Premium Support services and restrictions.

Can WP Premium Support solve my issue even if I am not hosted with GoDaddy?
Yes. Our WordPress developers can help with most hosting providers. You are not required to have GoDaddy hosting services. If your website is not hosted by GoDaddy, then when you add the site to your subscription, you will be prompted to enter the credentials for your site.

What if I need more help in a month and use all my credits?
We have you covered with a couple of options. You can upgrade your plan to the next tier, or you can purchase additional credits if you do not think you will need the added credits on a recurring basis.

What if I have more questions?
Call us anytime at 087 550 2180 and we’ll do our best to answer all your WP Premium Support questions.