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Poynt Smart Terminal Help

A pickup or local delivery order isn’t appearing on the Poynt Smart Terminal

When a customer selects the pickup or local delivery option for their online order, the order appears in the Orders app on the Poynt Smart Terminal. If an order isn’t appearing, here are some things to try.

Note: You’ll need to set up the local delivery or local pickup shipping methods in your Websites + Marketing store, or the local pickup method in your Managed WordPress Ecommerce online store if you’d like to offer these options to customers.

Step 1: Make sure you're looking in the right place

To find and manage an order that was set up for pickup or local delivery, tap the Orders app on the Poynt Smart Terminal home screen and use the Type and Status filters. Pickup, local delivery and in-store orders created with the Register app appear in the Orders app.

For a list of all transactions, including orders processed in the mobile app or shipped through your online store, open the Transactions app and search there instead.

Step 2: Refresh your screen

While viewing the Orders app, refresh the page by swiping down from the top of the screen. This will update your Poynt Smart Terminal with any new orders.

Step 3: Verify that you have an active Wi-Fi connection

Make sure that your Poynt Smart Terminal is connected to your wireless network.

If your Poynt Smart Terminal isn’t connecting, check out our Wi-Fi connectivity troubleshooting for help. Once you’ve got a Wi-Fi connection, new orders should begin appearing on your Poynt Smart Terminal.

Step 4: Try rebooting your Poynt Smart Terminal

Reboot your Poynt Smart Terminal and then check the Orders app again.

Step 5: Check for new orders in your online store

  • To view all orders that have been placed through a Websites + Marketing online store, go to the Payments Hub in your browser and select Website > Commerce > Orders.
  • To view all orders that have been placed through a Managed WordPress Ecommerce online store, go to your site in the browser and select WooCommerce > Orders.

Search or filter the results to find specific orders.

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