Applies to: GoDaddy Conversations

GoDaddy Conversations Help

Find messages marked as important or remove the "Important" label

Note:
  • The GoDaddy Conversations mobile app is not available with free Conversations plans.
  • For now, GoDaddy Conversations is available in English only.

We use artificial intelligence (AI) to automatically detect when your conversations need urgent attention. Issues like billing problems, delayed orders or upset customers are identified and the message is labeled "Important" to help you prioritize which conversations to respond to first.

Filter conversations to view only those marked as important, and remove the "Important" label if needed. Since the process is automated, conversations can't be manually marked as important, but you can star the conversation instead.

  1. In a web browser, go to your GoDaddy product page.

  2. If you have the standalone version of Conversations, expand Conversations Unified Inbox. To the right of your Conversations plan, select Web Inbox.

    OR

    If you have a Websites + Marketing plan, scroll to Websites + Marketing and select Manage next to your site. In the left menu, expand Conversations.

  3. Select Inbox. A list of your unarchived conversations will show.

See all messages marked as important

  1. Select Labels, and then Important. If you have any messages marked as important, they'll show.
    Filter important messages on the web

Remove the "Important" label from within your inbox

  1. Hover your mouse pointer over the conversation for which you want to remove the "Important" label.
  2. Select Tap to see more options More.
  3. Select Not Important.
    Mark not important from within the web inbox

Remove the "Important" label from within a conversation

  1. Select the conversation for which you want to remove the "Important" label.
  2. In the upper-right corner, select Tap to see more options More.
  3. Select Not Important.
    Mark not important from within a conversation on the web
  1. Sign in to your GoDaddy Conversations mobile app.
  2. In the lower-left corner, tap Conversations to see a list of all your unarchived conversations.
    Tap the Conversations inbox

See all messages marked as important

  1. Tap Label.
  2. Tap Important, and then Apply. If you have any messages marked as important, they'll show.
    Label filter showing Important option selected

Remove the "Important" label from within your inbox

  1. On the conversation for which you want to remove the "Important" label, swipe slightly left.
    Warning: If you swipe all the way left the conversation will be archived. While you can easily restore an archived conversation to your inbox, it'll no longer be marked as important.
  2. Tap Tap to see more options More.
  3. Tap Not Important.
    Mark as not important from mobile inbox

Remove the "Important" label from within a conversation

  1. Tap the message marked as "Important" to open it.
  2. In the upper-right corner, tap Tap to see more options More.
  3. Tap Not Important.
    Mark not important from within a conversation on mobile
  1. Sign in to your GoDaddy Conversations mobile app.
  2. In the lower-left corner, tap Conversations to see a list of all your unarchived conversations.
    Tap the Conversations inbox

See all messages marked as important

  1. Tap Label.
  2. Tap Important, and then Apply. If you have any messages marked as important, they'll show.
    Filter important conversations

Remove the "Important" label from within your inbox

  1. Tap and hold the conversation for which you want to remove the “Important” label.
  2. Tap Not Important.
    Mark not important from within the inbox on Android

Remove the "Important" label from within a conversation

  1. Tap the message marked as "Important".
  2. In the upper-right corner, tap Tap to see more options More.
  3. Tap Not Important.
    Mark not important from within a conversation on Android

More info

Share this article